Renewals Manager, GitLab

Public Sector

$85-150k

+Equity Compensation & Employee Stock Purchase Plan. Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC only

Salesforce

Mid level

Remote from US

US Citizenship Required

One DevOps platform

Job no longer available

One DevOps platform

1001+ employees

B2BSaaSDevOps

Job no longer available

$85-150k

+Equity Compensation & Employee Stock Purchase Plan. Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC only

Salesforce

Mid level

Remote from US

US Citizenship Required

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

Experience in SaaS Renewal, ensuring timeliness and customer satisfaction
Advanced proficiency in operating Salesforce (SFDC) for renewal tracking, customer interactions, and forecasting
Experience in the US Public Sector preferred
Strong communication and interpersonal skills
Proven track record of exceeding renewal targets
Ability to excel in a fast-paced, virtual team environment
Sales forecasting experience advantageous
Strong attention to detail and organizational skills

What the job involves

The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention
In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience
The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle
Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business
Leveraging a renewal lifecycle framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence
Create and manage quoting process in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners
Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement
Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
Accurately forecast opportunities via our SalesForce reports
Ensure customer issues are acknowledged and resolved within 24 hours

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.9)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $435.2m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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