Renewals Manager, GitLab
Public Sector
$85-150k
+Equity Compensation & Employee Stock Purchase Plan. Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC only
US Citizenship Required
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
$85-150k
+Equity Compensation & Employee Stock Purchase Plan. Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC only
US Citizenship Required
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Experience in SaaS Renewal, ensuring timeliness and customer satisfaction
- Advanced proficiency in operating Salesforce (SFDC) for renewal tracking, customer interactions, and forecasting
- Experience in the US Public Sector preferred
- Strong communication and interpersonal skills
- Proven track record of exceeding renewal targets
- Ability to excel in a fast-paced, virtual team environment
- Sales forecasting experience advantageous
- Strong attention to detail and organizational skills
What the job involves
- The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention
- In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience
- The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle
- Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business
- Leveraging a renewal lifecycle framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence
- Create and manage quoting process in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners
- Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement
- Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
- Accurately forecast opportunities via our SalesForce reports
- Ensure customer issues are acknowledged and resolved within 24 hours
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $432.8m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company values
- Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
- Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
- Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
- Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
- Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
- Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Diversity, Equity & Inclusion at GitLab
- Diversity, Inclusion, & Belonging is woven into our values and everything we do
- GitLab is home to many dedicated Team Member Resource Groups
- GitLab is a global, multi-cultural organization with team members all over the world
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