Client-Focused Site Reliability Engineer, Weaviate
Open-source vector search engine
Be an early applicant
Open-source vector search engine
21-100 employees
Be an early applicant
21-100 employees
Company mission
To create open source, AI-first infrastructure for the next wave of software development.
Role
Who you are
- A minimum of 3+ years in a customer-facing technical role, such as Technical Account Manager, Customer Success Engineer, or similar positions within cloud services or SRE
- Demonstrated experience in Kubernetes, and Docker. Experience with Terraform (infrastructure as code) is a must
- Proven track record of managing cloud services (AWS, GCP, Azure) and familiarity with their respective best practices and security guidelines
- Skilled in the use of monitoring tools like Grafana and Prometheus for operational excellence
- A strong grasp of Google SRE principles, with a focus on reliability and customer-centric performance
- Exceptional communication skills, with the ability to translate complex technical details into customer-friendly language
- A proactive approach to customer service, with a passion for delivering solutions that drive customer success
- Ability to work independently, taking full ownership of customer environments and related responsibilities
- You are aligned with our company values
What the job involves
- In the role of a Client-Focused Site Reliability Engineer (Europe-based), you will be the linchpin for managing customer cloud environments, ensuring the seamless operation of our vector database installations across AWS, GCP, and Azure. Your role extends beyond the technical aspects of SRE practices; you will also be the primary technical contact for our clients, embodying the bridge between our advanced technology and customer success
- Oversee the deployment, management, and operational health of cloud-based infrastructures using Kubernetes and Terraform, tailored to customer-specific requirements
- Embrace the role of customer advocate, providing direct and proactive communication to address their needs, feedback, and concerns
- Apply Google SRE methodologies to maintain high availability, performance, and compliance of customer environments
- Utilize monitoring tools like Grafana and Prometheus to preemptively identify and resolve potential issues, ensuring customer satisfaction
- Engage in problem-solving for complex technical issues, offering timely and effective solutions to customers
- Lead customer meetings, presenting technical insights and strategic recommendations to enhance their infrastructure and operations
- Craft and maintain documentation and reports that provide customers with clear insights into their infrastructure status and our service value
Our take
Vector search, powered by machine learning, is able to capture the context of unstructured data, and find similar data using approximate nearing neighbour algorithms. Weaviate, founded in 2019, is an open-source vector search engine. With it, users can index billions of data objects to search through, and find the right results quicker and more effectively.
Weaviate delivers high-speed similarity search over raw vectors or data objects. Its hybrid search allows users to combine keyword-based search with vector search, and its generative search enabled them to combine generative models with their data. A handful of companies are beginning to deliver vector search, but Weaviate’s open-source-first attitude and pay-as-you-grow offerings are what makes it stand out.
Previously known as SeMi Technologies, Weaviate has seen significant interest and investment. The company has said that funds received will help it work towards making Weaviate the standard in open-source vector search, allowing it to expand its teams, user community, and list of partners, as well as refining its ML models and modules.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Work equipment - This includes a shiny new MacBook and a budget for (upgrading) your home or digital office
- Flexible remote work - This includes working from anywhere, decide which work rhythm and balance works for you, and you have flexibility when taking time off
- Company trips - With a global distributed team, we can treat ourselves to meet each other in person in the most beautiful places e.g. Italy
Company values
- Be Kind: Our people make working at Weaviate a joy. Their kindness is the magic, which contributes to our success
- Work together as one: We combine our different perspectives and support each other to move forward
- Strive for excellence: We surpass expectations and do what's best for our customers and our community
- Encourage transparency: Be transparent - by default. We share our knowledge and expertise with our colleagues and community
- Inspire trust: We explore new technologies and the world around us. As optimists, we expect the best in people
Company HQ
Jodenbuurt, Amsterdam, Netherlands
Articles
Leadership
Bob van Luijt
(Co-Founder & CEO)Chairman of the Creative Software Foundation. Founded Kubrickology Innovations.
Etienne Dilocker
(Co-Founder & CTO)Managing Dirctor of Dilocker Software Engineering & Consulting.
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