Customer Service Agent, BNB Chain Labs

Salary not provided

Junior and Mid level

Remote from Canada, Europe, UK, US

Blockchain ecosystem enabling developers & enterprises to build

Job no longer available

Blockchain ecosystem enabling developers & enterprises to build

201-500 employees

FintechB2BSaaSBlockchain

Job no longer available

Salary not provided

Junior and Mid level

Remote from Canada, Europe, UK, US

201-500 employees

FintechB2BSaaSBlockchain

Company mission

To build blockchain infrastructure on the BNB Chain and enable the BNB Chain community with tools for developers and enterprise solutions.

Job

Company

Role

Who you are

2-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and your respective native language skills
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain/digital assets/fin-tech industry
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
You must have the right to work for the country you are based

What the job involves

You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
You will escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Adhere to and comply with the schedule set by the Team Leader
Assist in the preparation of other processes as and when assigned/required by the Team Leader
Display good team working attitude and behavior within the team and other departments in the company
Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc

Our take

An abbreviation of “Build ‘N Build”, BNB Chain was developed as an evolution of the Binance Smart Chain when it merged with the Binance Chain. A layer-1 blockchain, BNB Chain is a community of crypto and NFT engineers and plans to build on the decentralising efforts of Blockchain.

Aiming to be “bigger than Binance”, BNB Chain is also EVM (Ethereum Virtual Machine) compatible and has a multichain function. Alongside this, it assists users with a higher capacity and lower latency asset management platform and has been used for hundreds of billions of transactions since its founding in 2017.

Despite a challenging 2022 - when a $570M hack exposed cross-chain vulnerabilities - BNB Chain has since reinforced its infrastructure and rebuilt trust. In the years since, it has remained one of the most widely used layer-1 blockchains by users and transactions, particularly across DeFi and NFTs. While scrutiny around security and decentralisation persists, its scale, developer ecosystem, and consistent usage position it as a major player int he blockchain space.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

147% employee growth in 12 months

Glassdoor (4)

Company

Company HQ

DIFC, Dubai, Dubai

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