Digital Product Manager, Convene

• Expertise with agile methodologies, the Product Owner role specifically, and working with agile tools, such as Jira
• Ability to balance long-term goals with short-term priorities
• Skilled at identifying opportunities to improve products based on market trends, user feedback, and quick iterative wins for the business
• Substantial Product Management experience covering both user-facing and non-user-facing products
• Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
• Excellent written and oral communication skills
• Creative problem solving; able to identify real obstacles and viable solutions
• Outcome-oriented; not reactionary; articulates the desired outcome and works collaboratively to create a path to achieve it
• Solid understanding of financial metrics (e.g., cost-benefit analysis, customer acquisition cost, and ROI)
• Detail-oriented with strong organizational skills
• Apply prioritization frameworks (e.g., RICE, MoSCoW) to ensure product decisions align with business goals
• Incorporate user insights through interviews, surveys, and usability testing to validate product decisions
• Comfortable documenting requirements, decisions, and roadmaps in tools like Confluence or Google Workspace
• Strong understanding of APIs, data flows, and system integrations to effectively communicate with developers
• Deep understanding of funnel metrics, customer journeys, UX best practices, and conversion optimization techniques

Desirable

• We are seeking a highly skilled and experienced Digital Product Manager to drive the roadmap and execution of Convene’s digital products as we continue to evolve towards becoming a more tech-enabled organization.
• This opportunity is suited for someone who excels in creating excellent consumer experiences, internal process improvement, project management, empathy, data-driven decision making, and an overall understanding of digital technology in the office environment
• Contribute to the product vision and support the development of the roadmap for Convene’s customer-facing tools
• Identify opportunities to optimize the user journey across acquisition, conversion, retention, and loyalty stages
• Collaborate with stakeholders to prioritize features and enhancements; balancing business value, user needs, and technical feasibility
• Help communicate and reinforce the product vision across internal teams
• Contribute to defining success metrics and quarterly goals with the Technology team to measure success individually while also managing the product roadmap
• Collaborate cross-functionally with design, engineering, marketing, sales, and other stakeholders to align on priorities, communicate product vision, and ensure smooth execution across teams
• Establish repeatable procedures, in collaboration with business stakeholders, to reliably roll changes out to the organization in order to see rapid, iterative improvements
• Create detailed product requirements, user stories, and acceptance criteria for features and enhancements
• Oversee sprint planning and backlog grooming, ensuring alignment with the roadmap and quarterly goals
• Develop and implement workflows that enable efficient customer retention strategies, email marketing campaigns, and loyalty programs
• Manage multiple projects and deadlines simultaneously without sacrificing quality
• Define, track, and analyze KPIs such as engagement, retention, and conversion guide prioritization
• Leverage product analytics tools and user insights to drive prioritization, measure impact, and champion a data-informed culture across the organization
• Support the implementation and integration of financial systems, including the setup of foundational processes and a future migration to a new CRM and ERP environment