Director of Revenue Operations, Vida Health
$160-165k
Virtual care for physical and mental illnesses
Be an early applicant
Virtual care for physical and mental illnesses
501-1000 employees
Be an early applicant
$160-165k
501-1000 employees
Company mission
To eradicate chronic illness, both physical and mental.
Role
Who you are
- 7+ years of experience in project management or customer success, ideally in a health tech company/healthcare industry, or from a management consulting background
- Bachelor’s Degree at minimum
- Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
- Strong comfort with leveraging operational data and analytics to drive decision making
- Familiarity with implementation of health programs
- Strong problem-solving, written and verbal communication skills
- Ability to develop and maintain leadership level relationships internally and externally
- Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
- Ability to manage multiple tasks and apply good judgment in resolving complicated issues
- Must be comfortable with navigating ambiguity, getting into the weeds and have the ability to strategically prioritize
- Must be able to think strategically and apply good business judgment
- Must be very organized and a team player
- Proficient in the use of web and mobile technologies
- Fluent in Google products, PowerPoint, Excel and Project Management tools
- Passionate about Vida’s mission
What the job involves
- This is an individual contributor role reporting to the Chief Operating Officer
- As a Revenue Operations Director at Vida, you will play an integral role driving initiatives that increase enrollment and activation and reduce churn from Vida members
- You will work closely with finance to monitor revenue fluctuations and variance to forecast, particularly for large accounts
- This cross functional role entails working internally across marketing, client success, analytics, finance and product to drive high impact actions that materially move Vida’s revenue operations KPIs
- This role requires a high level of project management, comfort with using data/analytics to drive decision making, communication and internal relationship building
- Drive and manage a portfolio of cross-functional initiatives that have material impact on revenue operations KPIs
- Develop a best-in-class playbook for revenue operations across Vida’s product portfolio, leveraging best practices across digital health
- Evaluate and monitor that rev ops processes are working as intended, solving for any gaps
- Monitor and understand the data behind enrollment/revenue fluctuation, getting ahead of evolving client and product mix markets/needs and ensuring key drivers are well-understood across stakeholders
- Work closely with finance on account-level forecasting and reconciliation to actuals
- Drive operational planning for revenue capture across the board, ensuring tactics and plans are in place and adhering to goals
- Conduct account-level deep dives into large account tactics, shifting client business priorities and work with account managers on risk mitigation tactics to preserve revenue
- Define timelines and prioritize/sequence efforts according to business value
- Build business case/value proposition for initiatives where investment or new resources are required
- Work closely with analytics on the impact of revenue-generating activities across marketing, contact center and product
- Monitor rev ops dashboards closely for key trends and initiate early action as appropriate
- Hold others accountable for timely delivery of new initiatives
- Co-create the partner implementation playbook for Vida’s partnership clients
Our take
Technology presents a vast range of solutions to help improve the quality of care that individuals can access, including health tracking apps, digital medical appointments and virtual health coaching. However, these innovations have ultimately resulted in a tangle of resources and solutions which can be difficult or inconvenient to access.
Vida Health integrates a wide variety of these innovations in the healthcare industry into packages, aiming to provide improved healthcare to individuals, employers and health insurers with an organized selection of physical and mental health services. This approach is more convenient and effective than finding and signing on to individual services, and Vida has accordingly grown a large customer base including the likes of PayPal, ebay and Prudential.
With the mass of options available to improve healthcare becoming overwhelming, Vida Health has been smart to identify the need for an integrated solution. Investors agree - it has attracted significant levels of funding. Going forward the company is well poised to grow further as employers increasingly realize the importance of supporting their employees' mental and physical health needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$28.5m
LATE VC
May 2021
$110m
SERIES D
Total funding: $216.5m
Company benefits
- Flexible paid time off
- Paid parental and family leave
- Learning and development opportunities
- Monthly wellness benefit
- Vida program access
- Work from home opportunities
- Comprehensive health plans
Company HQ
Financial District, San Francisco, CA
Leadership
Stephanie Tilenius
(CEO & Founder)Previously VP & GM of PayPal Merchant Services at PayPal SVP & GM - North America and Global Product at eBay and Vice President - Commerce and Payments at Google.
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