Implementation Engineer, Zeta Global
$80-90k
+ Equity
The AI marketing cloud
Be an early applicant
The AI marketing cloud
1001+ employees
Be an early applicant
$80-90k
+ Equity
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- This role is for you if you are a self-starter that likes to learn new technology, enjoys interfacing directly with clients and has experience implementing SaaS solutions
- You will be able to quickly get up-to-speed with our product suite and excel in your ability to recall documentation and solve problems under pressure
- You are a natural teacher and persuader, with the ability to guide clients through best practices with confidence, and you excel at working directly with clients due to your strong communication skills
- Educational background/work experience in Web Development, Engineering and/or a related field
- 1-2 years of experience implementing/ integrating technology with external customers at either a consulting firm or with a SaaS technology company
- 1-2 years of experience with HTML, CSS, and JavaScript
- Working knowledge of RESTful API's and server-side technologies, SQL, Git and using the terminal/command line
- Experience with AWS, Node.js and Python preferred
- An ability and strong desire to quickly learn new technologies, including a variety of programming languages, frameworks and web services
- Skills and patience in presenting above technical concepts to individuals without strong technical backgrounds
- Knowledge of digital marketing and email/SMS/Mobile production is a major plus
What the job involves
- Zeta Global is seeking an Implementation Engineer to play an integral role in the execution and growth of our Professional Services Team
- You will be part of a services team focused on delivering high value customer experiences while making use of your technical knowledge and communication skills
- Work closely with customers and Zeta Global's Implementation Manager to execute an implementation plan, help code and test an effective solution to their integration needs
- Provide strategic code-focused solutions for customers, including design-driven templates, web forms and API data validations
- Work with JSON data feeds and our proprietary scripting languages to add dynamic data and content to email templates and onsite recommendation sections
- Ability to mock up sample code for client, setup, test, and debug platforms' api offerings
- Develop technical solutions with a focus on performance and maintainability
- Work collaboratively with our Solution Consulting, Product and Engineering teams, as well as 3rd parties and customer-facing teams
- Find success by providing valued customer-driven solutions focused on quality and the long-term success of customers
- Work closely with the Customer Success Managers on any highly technical customer projects and use cases, scoping an end-to-end solution for their marketing and development teams to implement in order to maximize their usage of their product(s)
- Perform technical audits across key for high-touch, high-risk customers to ensure that they’re using their respective platform correctly in order to increase product satisfaction and minimize churn
- Able to debug complex issues (such as failure, performance issue, etc.) arising from custom solutions
- Able to consult on custom solution design
- Publish detailed documentation/solution write ups for posterity and to minimize time-to-value for future customers with similar needs
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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