Principal Inbound Product Manager, ServiceNow
Cloud Cost Management
$217.5-380.7k
+ Equity (when applicable) + Variable/incentive compensation
Travel approximately 15%
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$217.5-380.7k
+ Equity (when applicable) + Variable/incentive compensation
Travel approximately 15%
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We're looking for an individual who wants to apply disruptive thinking to the way people view FinOps and replace manual and disconnected business processes through ServiceNow
- 8+ years of professional experience in Product Management, B2B SaaS and FinOps experience required
- Deep experience with FinOps principles, Cloud Operations and Hyperscalers
- The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
- Strong prioritization skills and the discipline to focus on high impact activities
- Top notch written and oral communication skills
- Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
- Exceptional problem-solving skills
- Enjoys working in a highly collaborative environment
- Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
- Ability to travel approximately 15%
What the job involves
- ServiceNow is currently looking for an experienced Product Management Leader for our Cloud Cost Management solution
- Cloud Cost management is part of ServiceNow's Asset Management business unit, which empowers customers to manage any asset in all environments
- As a leader of the ServiceNow Cloud Cost management team, you will lead all aspects of product execution and strategy working with Design, Engineering, and other product managers to define and build the capabilities to power the next releases of Cloud Cost Management and new solutions
- You will define and execute on a roadmap that supports customers in their FinOps journey to optimize cloud spend, automate operations and deliver key financial reporting
- The Product Management Leader will define and execute product strategy for Cloud Cost Management. You will also work cross-functionally with Engineering, Product Design, Outbound Product Management, Support, and Training
- Collaborate with other ServiceNow business units on integrating capabilities with Cloud Cost Management
- Present the strategy for Cloud Cost Management to senior leadership, customer advocacy groups and sales leadership
- Own technical/feature-based competitive analysis
- Manage and grow the Cloud Cost Management inbound product management team
- Define product roadmap and key success metrics; ensure they are instrumented & reviewed
- Gather, prioritize and define requirements for each release
- Create feature plans for each release, including acceptance criteria, use cases, etc
- Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
- Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies
- Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly
- Be a visible product expert, sharing best practices both internally and with customers
- Provide subject matter expertise and perspective on ServiceNow’s unique differentiators against other Cloud Spend Management solutions
- Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials
- Communicate complex problems into easily understood requirements and provide solutions
- Know top representative 5-10 customers intimately, their specific use cases, gains & pains
- Be the voice of the customer and provide a business perspective on value
- Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
- Lead press and analyst briefings
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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