Customer Success Advocate, sonatype
DevOps
Software supply chain management platform
Job no longer available
Software supply chain management platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To change how the world innovates by making software development easier.
Role
Who you are
- Our CSAs come from various backgrounds, including software engineering, customer support, and project management. They also include career changers who are recent graduates of software academies and software Bootcamp programs. While the paths are different, they all share the following:
- Knowledge of current SDLC and the tooling that development organizations use to build applications
- Ability and desire to learn modern DevOps tooling
- Well-honed organizational and interpersonal skills
- Desire to build long-term relationships and help our customers be successful
- Ability to travel. Although this position is 100% remote, travel to customer locations will be 10%
What the job involves
- If you are ready to launch your career in the dynamic and growing field of Customer Success and develop in-depth knowledge of modern software development in today's DevSecOps tooling, then you should keep reading! We are adding more Customer Success Advocates (CSA) to ensure our customers continuously see value across the Sonatype Nexus Platform
- Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint
- Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them
- Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs
- Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied
Our take
Sonatype has been a heavy weight in the world of supply chain management since 2008. Specializing in analzying and securing open-sopurce code, it plays a crucial role behind the scenes of some of the world's largest tech player, including Apple, and Linux. With over a decade of experience, its won a reputation as a go-to in the software supply chain space.
A major turning point for the company came in 2019, when private equity giant Visa Equity PArtners acquired it, signaling some serious momentum. Fast forward to 2022, and Sonatype hit a big milestone: $100M in annual recurring revenue and a growing global workforce. It also revealed it will be going public, riding the wave of explosive interest in cybersecurity and software supply chain tools.
The market for these tools is cleary heating up but Sonatype isn't just another name in the crowd, it's got longevity, credibility, and a good eye for spotting what's next. In a space that's growing fast and always changing, Sonatype's deep roots and ongoing growth certainly give it a solid edge.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$80m
GROWTH EQUITY VC
Feb 2016
$30m
GROWTH EQUITY VC
Total funding: $154.7m
Company benefits
- Competitive benefits package
- Flexible work and schedule
- Annual wellness week
- Paid volunteer time off
- Full parental/maternity (birth or adoption) leave
Company HQ
Maple Lawn, Fulton, MD
Leadership
Brian Fox
(Co-Founder & CTO)Currently OpenSSF Governing Board Member at OpenSSF and Official Member at Forbest Technology Council and Apaches Software Foundation.
Wayne Jackson
(CEO)Joined Sonatype in 2010 as CEO. Previously the CEO of Sourcefire (part of Cisco) and Riverbed Technologies.
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