Senior Software Engineer / Data Engineer, Twilio

$138.7-203.9k

Salary shown is for California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. Salary ranges in other states may vary

SQL

AWS

Kubernetes

Java

Kafka

Linux

Postgres

Terraform

MySQL

Athena

Redshift

Spark

Snowflake

RDS

REST API

DynamoDB

dbt

Senior and Expert level

Remote from US

More information about location

Cloud communications software

Open for applications

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Open for applications

$138.7-203.9k

SQL

AWS

Kubernetes

Java

Kafka

Linux

Postgres

Terraform

MySQL

Athena

Redshift

Spark

Snowflake

RDS

REST API

DynamoDB

dbt

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

5+ years of work experience building highly scalable products
2+ years of experience with Data Engineering solutions development and strong mindset/orientation of Data Engineering skills like building data pipelines, Kafka, DBT, Redshift, Snowflake, Athena/Trino/Presto, or Spark
1+ years of programming experience in Java/Springbot-Microservices writing clean code
1 + years of experience contributing to design ( one e2e module design, implementation alongside non functional reliability and scaling) for a new/current system
Expert level knowledge in Object Oriented programming with a successful track record
Experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed
Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged
Experience building scalable software including distributed systems infrastructure, business logic for APIs or tooling to help debug business critical applications
Excellent experience debugging production infrastructure and services
Experience with Linux and Kubernetes
Own and lead multiple domains of the platform (microservices, REST APIs) from inception to deployment and maintenance while making best in class technical decisions that impact the success of the company
Good knowledge of relational and NoSQL databases (Aurora/MySQL, Postgres,DynamoDB etc), SQL queries, query optimizations and ETL tools
Experience in Cloud Solutions AWS, RDS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation mindset is a big plus
Clear written and spoken communication skills
Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion
Degree in Computer Science or a related field, or equivalent work experience

Desirable

Data Engineering skill sets
On-call experience debugging mission-critical systems
Good understanding of AWS infrastructure , Kubernetes, or other public cloud providers
Experience managing Devops infrastructure, ideally with IaC tools like Terraform and ArgoCD
Good debugging skills on production systems
Nice to have skills - data analytics and visualization

What the job involves

Join the team as Twilio’s next Software Engineer within Commerce Platform Billing Engine
This position will be part of a team of talented engineers within our Commerce Platform Billing Engine who build services and products that operate at a massive scale
This platform is central to Twilio’s core business and is responsible for services to process all billing events and provide financial services for the company
The team is working toward building a platform for the future that hides the complexity that comes from complex, distributed financial systems
The successful candidate will design, build, and operate core platform services that help transition our platform to the next generation architecture
These services work for all Twilio customers, regardless of their scale and billing complexity
This position is needed to build high-quality, innovative and fully performing software that complies with coding standards and technical design
This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability
We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs(OpenAPI compliance), while also building our own services or contributing to open source projects
Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform
Design, implement, and operate both new features on our current services as well as new services that will be built from scratch
Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact
Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools
Execute full software development life cycle (SDLC)
Develop flowcharts and documentation to identify solutions
Write well-designed, testable code
Document and maintain software functionality
Troubleshoot, debug and upgrade existing systems
As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture
We run on AWS cloud infrastructure and use AWS cloud data store, messaging services SNS, SQS, Aurora RDS etc

Application process

Applications for this role are intended to be accepted until 19th September, 2025, but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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