Bilingual Onboarding Operations Analyst, Airwallex
Spanish Speaker
More information about location
Cross-border payments for businesses
Job no longer available
Cross-border payments for businesses
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To build global financial infrastructure and applications to empower businesses to operate anywhere, anytime.
Role
Who you are
- We are looking for someone who has solid experience in KYC operations and has a deep understanding of the US Anti-Money Laundering/Counter Terrorism Financing (AML/CTF) regulatory landscape
- As we expand this function globally, we are are also looking for someone with Spanish speaking and writing fluency
- A KYC expert - you have a passion for detecting AML/CTF risk and ensuring the community is protected against bad actors and you are able to share this knowledge and experience with the team
- A lifelong learner and encourage the same in others - you are able to proactively identify and work to improve gaps in your own knowledge and that of the team
- You can develop and implement QA programs that effectively provide feedback to current and new team members
- Focused on a great customer experience – when you interact with customers you want to resolve problems as soon and as efficiently as possible to ensure a great customer experience
- You also critically analyze operational processes and proactively raise feedback to help improve the CX where you see opportunities
- Investigative by nature - you know when to dive a little deeper to get to the bottom of a problem and solve it
- You ask the right questions and make risk based decisions and are comfortable helping the team to continue developing the same skill
- A great communicator – you can provide clear, concise information to stakeholders; helping to cut through the regulatory jargon and ensuring team members understand the ‘why’ of KYC
- You can advocate for the importance of strong KYC processes in a rapidly growing business
- A great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them
- At least 6 months of AML/KYC experience. We are looking for an expert who is well placed to support a growing team with their subject matter expertise and knowledge
- Excellent focus on attention to detail with the ability to identify quality gaps and clearly provide feedback and coaching to individuals
- A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
- The willingness to learn new Compliance processes and develop skills at a fast pace
- Proficiency with Microsoft Excel/ Google spreadsheets, bonus if you are comfortable with the occasional SQL query!
What the job involves
- You will be one of the first points of contact for our new potential customers, assisting them with their applications in order to open an Airwallex account
- You’ll be responsible for performing the required Know Your Customer (KYC) screenings on customers, documenting the information obtained on the client's as required by US KYC regulations
- Liaising with customers via email to ensure they have a smooth onboarding experience
- Collecting key information (data entry) and helping execute our global operations processes
- Support our KYC analysts with subject-matter expertise knowledge sharing and escalations support
- A big focus of this role will be managing and executing our Quality Assurance (QA) program
Our take
Business is increasingly globalised, so there are many more companies selling to a broader base of international customers. These businesses need to be able to transfer foreign revenues back to their home currency, but this can be an expensive and time-consuming process. Airwallex exists to make this process painless and is aiming to disrupt the foreign exchange market for businesses the same way Transferwise did for consumers.
While it counts traditional banks as competitors, Airwallex stands out by its pricing, saving clients as much as 90% on foreign exchange rates vs. traditional banks. It also provides a range of financial solutions including corporate cards and expense management software, as well as a range of integrations into most commonly used accounting packages. This has seen its product adopted by over 20,000 corporate customers.
Founded in 2015 in Melbourne, Australia, Airwallex has grown to be one of the leaders in fintech with a valuation exceeding $5 billion and a global reach. Recently focusing on the APAC region, the company has expanded into Singapore and Malaysia, in addition to its increasing its presence in Hong Kong and mainland China. Having experienced 100% year on year customer growth over 2022 off the back of impressive Series E funding, this focus seems to be paying off.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Dec 2025
$330m
SERIES G
May 2025
$150m
SERIES F
Total funding: $1.4bn
Company benefits
- 3 months “work from anywhere” per year
- On-site meals and snacks
- RSUs
Company HQ
Fitzrovia, London, UK
Leadership
Jack Zhang
(CEO)They have 8 years of experience as a developer, including roles at Aviva, Morgan Stanley and National Australia Bank. They are a Founder of Capital 49.
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