Director of Live Operations, Reveleer

• 8+ years in production operations, cloud/platform operations, DevOps, SRE, operations engineering, data platform operations, or a comparable high-availability technical environment
• 4+ years leading technical production operations, DevOps, SRE, platform-support, or operations-engineering teams
• Demonstrated accountability for business-critical production systems operating under extended-hours or 24x7 support models
• Demonstrated leadership of Sev-1/Sev-2 or equivalent major incidents, including incident command, restoration, RCA, problem management, and corrective-action follow-through
• Strong working knowledge of AWS production environments, including IAM, networking/connectivity, logging/monitoring, cloud dependencies, and operational troubleshooting
• Demonstrated experience with Terraform or comparable infrastructure-as-code technologies and repeatable infrastructure deployment/recovery practices
• Strong technical understanding of APIs, ETL/data pipelines, secure file transfer, workflow/job orchestration, SQL, automation/scripting, and production integration patterns
• Demonstrated experience establishing observability, monitoring, alerting, runbooks, operational dashboards, and measurable reliability practices
• Demonstrated success automating manual production processes and reducing key-person dependencies through tooling, scripting, orchestration, or platform improvements
• Experience managing availability, SLA/SLO attainment, MTTA, MTTR, incident volume, recurring failures, and automation coverage
• Experience leading geographically distributed technical teams and effective on-call, escalation, and coverage models
• Ability to lead across Engineering, Product, IT, implementation, and customer-facing organizations during production incidents and reliability initiatives
• Technically credible with engineers and comfortable going deep on architecture and production failure modes
• Calm, structured, and decisive during high-severity incidents
• Automation-first and focused on eliminating avoidable manual/key-person dependencies
• Transparent in operational communication and documentation
• Collaborative across organizational boundaries while maintaining clear accountability
• Metrics-driven and focused on systemic reliability improvement rather than repeated tactical recovery

Desirable

• The Director, Live Operations, leads the technical production-operations function responsible for the availability, reliability, supportability, and continuous operation of CDM-managed customer data services
• This leader owns the 24x7 operating model for production data workflows and is the accountable leader for major operational incidents, service restoration, problem management, and continuous reliability improvement
• The role leads an operations-engineering organization spanning cloud production support, data-pipeline operations, observability, infrastructure automation, workflow recovery, secure data movement, access/connectivity, operational tooling, and automation
• This is a hands-on technical leadership role: the Director must be able to understand and challenge engineering approaches across AWS, Terraform/infrastructure-as-code, data pipelines, APIs, job orchestration, monitoring, and production automation
• Own the 24x7 operational health and reliability of CDM-managed production data services and workflows
• Serve as accountable leader and escalation owner for Sev-1 and Sev-2 production incidents
• Define SLAs/SLOs, escalation paths, on-call/coverage models, service-health measures, and operational performance expectations
• Drive service restoration, communication coordination, and corrective-action follow-through
• Own CDM incident and problem-management disciplines, including severity definitions, incident command, escalation, RCA, post-incident review, and corrective actions
• Track recurring failures and use MTTA, MTTR, availability, incident volume, and recurrence metrics to drive systemic improvement
• Provide technical leadership for production services operating in AWS and related enterprise environments
• Partner with Engineering on infrastructure-as-code using Terraform or comparable tooling, including repeatable configuration, deployment, and recovery
• Guide operational issues involving IAM, networking/connectivity, secure file transfer, storage, compute, logging, monitoring, and cloud dependencies
• Lead an automation-first strategy to eliminate repetitive manual work, fragile handoffs, and key-person dependencies
• Drive scripting, orchestration, automated validation, job recovery, exception handling, and self-healing patterns where appropriate
• Partner with Data Engineering on CI/CD, APIs, ETL/data pipelines, file movement, deployment/support patterns, and production automation
• Apply AI-assisted monitoring, troubleshooting, documentation, and workflow automation where appropriate
• Establish monitoring, logging, alerting, and operational dashboards that provide actionable visibility into production health
• Define production-readiness gates for workflows transitioning from implementation or engineering into Live Operations
• Require current runbooks, SOPs, recovery procedures, escalation paths, dependency maps, ownership, and cross-trained coverage before production handoff
• Define clear operating boundaries among Live Operations, Data Engineering, Data Management, Clinical Intelligence, Product, and IT
• Coordinate technical response across teams during production incidents and complex operational issues
• Build and lead a geographically distributed technical operations team with a culture of urgency, transparency, documentation, collaboration, and measurable improvement