Director of Court Filing and Service of Process, Steno
$165-200k
Offers equity
Court reporting services
Open for applications
Court reporting services
201-500 employees
Open for applications
$165-200k
Offers equity
201-500 employees
Company mission
To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.
Role
Who you are
- You have an unrelenting drive to create positive and seamless outcomes for our clients
- You have 7+ years of leadership experience in legal tech, consulting, or project/program management at a high-growth company, including experience building and scaling nationwide teams in filing and service of process operations
- You lead a team of individuals who often deal with sensitive information, you know how to create meaningful processes, and you lead by example in processing and handling that type of information
- You have managed managers before and successfully guided them to bring out the best in their teams
- You have a demonstrated understanding of process design, project management, and workflow optimization
- You thrive in a fast-paced, dynamic startup environment and adapt to changing priorities
- You have relevant experience with the legal industry and understand court filing requirements and service of process regulations
- You have previous experience with structuring and scaling teams through different phases of a company's growth, inclusive of enabling workflow automations and scaled labor models
- You have proficiency in Excel/Google Sheets and BI tools (e.g., Looker, Tableau) for data analysis and visualization
- You have the ability to leverage data for problem-solving and delivering data insights for executive decision-making
- You have strong communication skills, with the ability to influence and align cross-functional stakeholders
- You are a strategic operations leader ideally with a background in building and scaling legal support teams within the filing and service of process industry
- You feel comfortable establishing, communicating, and implementing modern operational strategies that drive 3x growth while maintaining quality and delighting our clients
- You couple your industry expertise with a focus on scaling operations, utilizing methods such as workflow automation, technology integration, and scalable labor models to enable effective growth
- You're a people leader who excels at managing managers, breaking down division goals into departmental objectives, and executing relentlessly against them while still being willing to be in the trenches side by side with the team
What the job involves
- Leadership & Team Development
- Partner with operations managers to lead, mentor, and coach teams of filing specialists, service of process coordinators, and team leads
- Maintain a focus on how the Filing & SOP team's KPIs contribute to Steno's overall Objectives & Key Results (OKR) strategy, motivating the team to deliver timely and high-quality service for our clients
- Foster a culture of collaboration, accountability, and continuous improvement within the operations team
- Own and analyze operational analytics, identify and drive the team toward achieving role and company-related business goals
- Department Planning & Coordination
- Lead departmental programs, supporting transformation and strategic priorities, designed to improve client experience and drive operational efficiency
- Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes
- Serve as the operational liaison between customer success and product/engineering, translating operational pain points into product requirements and feature requests
- Operations Design & Improvements
- Define and improve processes and workflows by identifying bottlenecks and creating scalable, data-backed solutions
- Manage pilot programs for new service offerings, operational models, or technology implementations, establishing success criteria and measurement frameworks
- Lead change management initiatives for operational transformations, including stakeholder communication, training development, and adoption tracking
- Maintain high-quality templates, best practices, and documentation of programs and processes within our knowledge base
- Data & Analytics
- Develop and monitor KPIs to evaluate the success of strategic initiatives and operational processes
- Analyze client health and program performance metrics to make actionable recommendations that improve operational efficiency and client experience
- Provide team-level and individual-level dashboards to drive the desired habits and results
Our take
Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.
Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.
Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round as it begins to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$20m
GROWTH EQUITY VC
May 2024
$46m
LATE VC
Total funding: $87.5m
Company benefits
- Health, Vision, & Dental Benefits for employees and dependents
- Wellness/Mental Health benefits for employees and families
- Flexible Paid Time Off
- Options of Equity
- Home office setup, and a monthly stipend to cover internet/phone
Company HQ
South Park, Los Angeles, CA
Leadership
Greg Hong
(CEO & Co-Founder)Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.
Dylan Ruga
(Co-Founder)Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.
Dan Anderson
(CTO & Co-Founder)Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.
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