Global Senior Director of Customer Marketing, Ping Identity
$182-236.5k
+ Bonus
Identity and access management solutions
Open for applications
Identity and access management solutions
1001+ employees
Open for applications
$182-236.5k
+ Bonus
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- 10–15 years of experience in B2B marketing, with at least 5 years leading customer marketing, advocacy, or experience programs in enterprise SaaS or cybersecurity
- Proven success designing and scaling advocacy, CAB, and lifecycle programs that drive measurable business outcomes
- Excellent storytelling and communication skills — able to craft compelling narratives that connect business impact to human value
- Experience engaging executive-level customers, from global enterprises to high-growth innovators
- Deep understanding of how advocacy fuels pipeline, retention, and brand reputation
- Strategic thinker with strong execution capabilities; comfortable operating globally and cross-functionally
- Data-driven mindset with a passion for continuous improvement and innovation
- Bachelor’s degree required; MBA or equivalent preferred
- This role is ideal for a strategic, relationship-driven leader who can blend creative vision with operational precision — someone who believes that customer success is the strongest story a brand can tell
What the job involves
- This isn’t a traditional customer marketing role focused solely on case studies. As Global Senior Director of Customer Marketing, you’ll design comprehensive, global programs that engage customers across their full journey — transforming their success into advocacy, and advocacy into long-term loyalty
- You’ll combine strategic storytelling, community building, and executive engagement to deepen relationships with customers who are redefining what’s possible in identity security
- From the Customer Advisory Board to marquee customer experiences, to lifecycle programs that build trust and recognition, you’ll shape how Ping and its customers partner to advance the future of secure digital identity
- Lead global customer advocacy. Build programs that identify, nurture, and amplify customer champions — across industries, geographies, and solution areas
- Evolve customer storytelling. Go beyond case studies to create authentic, multi-format narratives that highlight how Ping Identity helps customers innovate and grow securely
- Shape and lead the Customer Advisory Board. Build an influential global forum for collaboration with senior customer leaders, turning insights into action for Ping’s business and product strategy
- Design marquee experiences. Create flagship customer events and experiences that celebrate innovation, strengthen relationships, and reinforce Ping’s role as a trusted partner
- Champion the customer lifecycle. Partner with Customer Success, Product, and Sales to engage customers from onboarding through advocacy — ensuring every interaction builds value and loyalty
- Build community. Launch initiatives and platforms that connect customers to each other, fostering shared learning and long-term engagement
- Measure and optimize. Establish clear metrics for advocacy, engagement, and business impact, continuously evolving programs based on insights
- Inspire a global team. Lead, mentor, and empower a talented team to deliver excellence across regions and programs
Our take
Ping Identity is a platform, delivered through both cloud services and on-premises software, providing a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
According to the latest forecasts, the digital identity market is worth approximately $60 billion in 2025, with annual growth rates ranging from 16 to 21%, depending on the source. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management, including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock in 2023 went some way to consolidating a firm rooting in the industry for both companies.
Now combined with Forgerock, PingIdentity has successfully attracted considerable funding and serves hundreds of brands, including Morningstar, Vodafone, and GEICO, as well as the governments of Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo, in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(Founder & CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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