Manager of Customer Solutions, Silverfort
North America
More information about location
Unified identity protection
Open for applications
Unified identity protection
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To bring identity security everywhere, and allow organizations to operate without fear or disruptions.
Role
Who you are
- 6+ years of experience within Post Sales, Customer Success, Solution Architecture or related fields at a software vendor, preferably in the identity or security space
- 3+ years of previous management and leadership experience in a similar role
- Proven track record of building and leading high-performing teams in a fast-paced, dynamic environment
- Exceptional leadership and people management skills, with a focus on team development and customer success
- Strong technical background, with the ability to guide and mentor technical teams
- Demonstrated experience working with Global and large-scale enterprise customers
- Comfortable with traveling up to 25% of the time across the North American region
What the job involves
- The Customer Solution Specialist function at Silverfort is a team of product experts who apply their knowledge of identity and security to drive successful deployments with our Enterprise and Strategic customers
- As the Manager of Customer Solutions, you will play a critical role in leading, mentoring, and expanding a team of Customer Solution Specialists
- You will be responsible for ensuring that your team delivers exceptional service and successful deployments to our Enterprise and Strategic customers
- Your focus will be on building a high-performing team, driving customer satisfaction, and ensuring the successful implementation of Silverfort’s solutions across diverse environments in the North American region
- Grow, mentor, and manage a team of Customer Solution Specialists in the North American region, fostering a collaborative and high-performing team culture
- Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise
- Develop and execute a regional strategy for customer success that aligns with Silverfort’s global objectives and ensures customer satisfaction and retention
- Partner with leaders in Customer Success, Support, and R&D teams to ensure seamless customer experiences and contribute to product improvement
- Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies
- Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success
- Monitor key performance metrics and use insights to continuously refine strategies and improve team performance
Our take
Cyber attacks are shifting their focus to identity, exploiting the complex web of interactions between humans, machines, clouds, and applications. Traditional security tools struggle to keep pace, leaving gaps in authentication and vulnerable entry points for hackers.
Silverfort takes a holistic approach to identity security. Instead of replacing existing platforms, it sits above them, providing a "second opinion" on every authentication. The company's agentless technology monitors all interactions across the organisation, including legacy apps and endpoints, detecting and preventing threats in real-time. This all-encompassing view allows Silverfort to identify suspicious activity and intervene before breaches occur.
With impressive revenue growth and customer acquisitions, Silverfort has recently closed a successful funding round, valuing the company at around $1B. As cloud and hybrid environments become the norm, Silverfort's approach positions the company as a frontrunner in securing the complex identities shaping the future of work.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2024
$116m
SERIES D
Apr 2022
$65m
SERIES C
Total funding: $222.5m
Company benefits
- Silverfort Care & Wellness: Employees’ wellbeing matters, which is why we reimburse up to $100 USD monthly for personal care and wellness
- Stock Options Plan: All permanent employees receive stock options since they are fundamental to our success
- Quarterly Recharge Days: In addition to your annual leave, we have quarterly recharge days so our entire team can enjoy a long weekend
- Volunteering initiatives: We believe in giving back, and offer paid leave to volunteer for a cause or charity of your choice
- Company events: We host the best parties, QBRs, SKOs and more. Check out our photos to see some of the fun we’ve had together over the years
- Personal Development Sessions: Learn new skills and tools with our quarterly workshops and personalized development programs
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Hed Kovetz
(Co-Founder & CEO)Launched Silverfort in 2016 and served as the VP of Product until 2017 when they became the CEO. Prior to this they worked as a Cyber Security Product Manager at Verint.
Yaron Kassner
(Co-Founder & CTO)Previously a Data Science Consultant at Cisco. They also gained experience at Microsoft as a Software Development Engineer Intern.
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