People Ops Specialist, Handshake

• The ideal candidate thrives in a fast-paced environment and is passionate about delivering a seamless and high-quality employee experience
• 2–4 years of experience in People Operations or a related HR role
• Hands-on experience with Workday
• Strong organizational skills with the ability to manage multiple priorities effectively
• Excellent written and verbal communication skills with a strong customer-service mindset
• Demonstrated ability to handle confidential information with professionalism and discretion
• Experience partnering cross-functionally with teams such as IT, Talent, and Finance
• Comfort working in a fast-paced, high-growth environment

Desirable

• We are seeking a detail-oriented People Ops Specialist (Contract) to support the day-to-day operations of our People function
• This role ensures smooth execution of core HR processes across the employee lifecycle, including onboarding, offboarding, HR systems administration, employee support, and policy documentation
• Administer high-volume end-to-end onboarding and offboarding processes for employees and contractors
• Draft contractor agreements, manage HRIS updates, and coordinate closely with IT to ensure timely activation and deactivation of system access
• Process terminations and employment changes in Workday, send departure communications, and ensure smooth transition workflows
• Partner with internal stakeholders to continuously improve onboarding programs and enhance the new hire experience
• Identify and implement process improvements to create scalable, efficient, and seamless lifecycle workflows
• Serve as the primary point of contact for employee inquiries via the HR Helpdesk and People Ops email alias, delivering timely and accurate support
• Guide employees and managers toward self-service HR resources and internal knowledge tools
• Manage day-to-day HR operations across the employee lifecycle, including payroll issue coordination and employment data updates
• Support immigration and mobility processes by preparing documentation, assisting with visa applications, and maintaining compliance for work authorizations
• Maintain strict confidentiality and exercise sound judgment in handling sensitive employee information
• Design and refine scalable HR workflows that evolve alongside company growth
• Optimize and automate HR workflows wherever possible to improve efficiency, accuracy, and employee experience
• Develop, document, and maintain clear standard operating procedures (SOPs) to ensure consistency, scalability, and knowledge continuity across the People team
• Create and maintain centralized HR documentation and policies, ensuring a clear and up-to-date source of truth
• Execute core HR administrative processes to support team priorities and employee needs
• Proactively identify process gaps and recommend improvements to enhance operational effectiveness and compliance