Senior User Researcher, Sonos

• 7 - 10 years experience conducting qualitative research end-to-end
• Experience conducting strategic research and developing actionable insights that drives new product development
• You’re experienced researching software/apps and hardware experiences, as well as brands and trends
• Great collaboration skills across disciplines with an emphasis on working with hardware and software designers
• Openness to different perspectives and ability to include them in your synthesis
• Proactive, flexible and comfortable with ambiguity to accommodate project needs
• Ability to identify and analyze market trends to help support your research
• You are able to translate insights into actions through creative storytelling in a concise way
• You’ve developed research artifacts that help steer teams (frameworks, data visualization, etc.)
• You’re effective throughout the entire product development process, from problem definition through to specification
• You’re an excellent communicator. You can communicate the breadth and complexity of the user journey- and how your work relates to Sonos product opportunities

Desirable

• Work collaboratively with designers, product managers, and developers to identify new experiences that expand our portfolio and evolve where sound can play
• Define and prioritize questions, plan and execute research from concept testing through launch. This includes iterative testing, usability testing, comparative or benchmark testing, metric development and foundational or exploratory research
• Utilize online collaboration tools to work with a multidisciplinary global team
• Lead longitudinal/foundational research at the fuzzy front end to bring clearer definition to the team to build on
• Lead iterative testing to refine the function and appeal of design solutions identified through front end research
• Plan, moderate, synthesize, analyze, and report findings across Sonos teams
• Coordinate and manage vendor support as needed
• Be a strong advocate for the Sonos customer and product research. Work closely with other Sonos user researchers and multidisciplinary teams to ensure insights and learnings are understood and incorporated into our broader body of customer understanding