Customer Success Consultant, Zinier
$100-150k
Occasional travel needed
No-code customizable field service management software
Be an early applicant
No-code customizable field service management software
101-200 employees
Be an early applicant
$100-150k
Occasional travel needed
101-200 employees
Company mission
To help field service organizations take a giant leap forward to an automated world.
Role
Who you are
- 5-8 years in customer success, account management, or consulting within B2B SaaS; proven track record managing complex relationships and delivering measurable outcomes in fast-paced environments
- Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for diverse audiences
- Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, zoom in/out as needed
- First-principles problem solver: Strong business acumen with grasp of operational metrics, ROI modelling, and data-driven decision making
- Technical fluency and change management expertise: Understand product functionality, troubleshoot credibly with IT teams, and deploy adoption interventions that overcome resistance
- Hustler mentality with customer empathy: Resourceful, persistent, opportunistic; genuine passion for customer success with comfort navigating complexity
- Excellent communication and facilitation: Experience leading workshops, executive presentations, and training; ability to distil complexity into actionable insights
- Be Hungry. Be Humble. Be Honest. And Hustle
What the job involves
- Zinier is searching for a hands-on, customer-obsessed Customer Success Manager who sees challenges as opportunities and customer success as the ultimate win
- In this high-impact role, you'll be the trusted advisor who ensures our customers don't just implement our platform—they transform their operations with it
- You'll navigate complex organisational landscapes, building relationships from field technicians to C-suite executives, always with one question in mind: "How do we deliver more value?"
- This isn't a passive monitoring role
- You'll be in the trenches with customers, solving problems in real-time, spotting expansion opportunities, and constantly iterating on how we drive adoption and value realisation
- You'll need to zoom out to see the strategic vision, then zoom in to troubleshoot a workflow issue—sometimes in the same conversation
- Bring your hustler mentality, your first-principles thinking, and your genuine passion for customer success
- This is your opportunity to shape how field service organisations transform, one successful deployment at a time
- Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement
- Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks
- Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships
- Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership
- Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation
- Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets
- Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities
- Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology
Our take
Over 2.7 billion people around the world work in the field, and for the most part, these people have been under-served by software automation. Zinier is setting out to change this by providing productivity software specifically designed for deskless workers.
Zinier's all-in-one automation solution allows field workers to optimize processes such as collaboration, knowledge sharing, customer experience. It is geared towards improving productivity, efficiency and communication between field workers and back office. Zinier is trusted by the likes of Community Fibre and Toshiba, which is testament to the quality of its software.
Zinier has used its significant funding to accelerate its expansion into territories such as Asia Pacific and Europe. This growth along with a number of strategic partnerships has marked Zinier out as one of the productivity software industry's most promising players.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2020
$90m
SERIES C
Mar 2019
$22m
SERIES B
Total funding: $120m
Company benefits
- Hobby fund: An annual stipend to support a hobby of your choice
- Z-Time: Take the day off on four Fridays every year
- Workplace Flexibility: Many of us work remotely
- Real-life Fun: Regular trips and in-person gatherings
- Health Insurance: Premium health insurance options for you and your family
- Stock Options: Generous stock options for all employees
- Flexible PTO: Work hard and relax when you need to
- Career Development: We're here to guide your growth from day one
Company HQ
Hayward Park, San Mateo, CA
Leadership
Andrew Wolf
(Co-Founder & CPO)Previously Founder & CEO of A.D. Wolf Design, and was a Marketing Associate at Hennessy. Served as CEO of 9fountains, and was Creative Director of LIFT12.
Prateek Chakravarty
(CEO)Joined Zinier in 2020 as CEO. Previously CRO at Bidgely.
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