Technical Support Engineer, FSB Technology

• We are looking for a driven individual keen to learn and progress within FSB The Technical Support Engineers are responsible for application support and incident management for all of FSB’s services
• The right individual must be prepared to work varied shift patterns providing 24/7 coverage 7 days a week. Some weekend working and Bank Holiday cover is required and participation In an out of hours on call rota is expected
• This vacancy provides a great opportunity for a recent graduate or somebody with industry experience to work in a high paced technological environment the role is a remote one, so you will be required to work from home the majority of the time, however office cover in London is required as per the support team rota

Desirable

• End-to-end responsibility for the administration, support, and maintenance of all desktop/server infrastructure and users applications
• Troubleshoot, Replicate and Escalate FSB partner issues using SalesForce helpdesk system
• Monitor system performance and status using Zabbix and other tools taking early actions when required to ensure maximum uptime for all FSB services
• Knowledge of Bash scripting used for automating tasks etc
• Maintain and manage SQL databases running on Linux operating systems
• Provide end user support for all Windows OS’s, CentOS, Ubuntu, Mac and Google Apps
• Efficiently deal with incidents following company processes for escalation, resolution and notification
• Manage servers in a Nutanix based Private Cloud environment, Google Cloud and AWS platforms
• Manage and configure NGINX based web servers
• This is an exciting opportunity to join a rapidly growing gaming platform development company, with great potential for self-development and promotion for the right candidate
• The team are responsible for internal helpdesk duties ensuring the development, trading and customer support teams are able to provide an excellent service to all our partners