Senior Manager of Sales Strategy & Operations, DoorDash
$144.5-230k
Salary varies with location
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$144.5-230k
Salary varies with location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You’re a high achieving sales leader. You have built and executed pipeline strategies
- You know how to coach front line leaders and lean on your customer obsession to regularly meet with prospects, both to understand and resolve their pain points at an individual level and to create system-wide solutions
- You’re accustomed to complex and multi-stakeholder environments
- This will include Sales Operations for goals and tracking, Finance for deals, S&O for team strategy, goal accountability and product feedback to name a few
- Importantly, you embody our one team one fight mentality in partnering with our Account Management team, who own the relationship with our restaurant partners
- You are a great people leader. You are energized by building programs to develop and grow your people and their people, you take pride in making room at the table to improve low engagement teams, and you are accustomed to working with our people business partners to ensure we’re maximizing performance and engagement simultaneously
- You find and lead 0 to 1 opportunities. We are constantly enhancing existing products and introducing new products to our suite of Platform services
- We are looking for someone who loves to get to the lowest level of detail to find product-market fit and scale small businesses within large organizations
- You look for the win win wins. The scale of our ambition is great and we look to our leaders to balance unbridled optimism in finding the wins for our customers, their team, DoorDash and truth-seeking challenger mindset to guide the team towards those wins
What the job involves
- Lead post-sales strategy for top company priorities. DoorDash built our lead in restaurant selection through a cohesive and scaled sales effort. As more merchants join our Marketplace, our opportunity to grow our Platform business grows too
- This role will lead the charge in new Platform adoption growth within our existing base of SMB restaurants
- Build a high performing sales strategy team. We are still early days in understanding and mapping how inputs translate to outputs. Our AD S&O lead will work with their team to investigate our sales math, ringfence efforts to learn more and quickly about what the most effective sales tactics are at each stage of the funnel, and scale learnings and performance quickly through their ranks
- Learn from the front to enhance our customers’ and employees’ experiences. While guiding across many functions, our leaders remain as customer obsessed as our front line sellers. Our AD S&O lead will leverage their own learnings from conversations with merchants as well as scaled learnings from their team to build better processes and programs that help make our merchants’ and peoples’ lives easier
- Partner with our GMs and Product team to elevate our offering. To win the next tier of SMBs we must evolve our service. This role will harness their team’s conversations and technology to give voice to the customer with our General Management and Product teams
- See around corners for the team. Whether planning for the next quarter, for the next year with new products, or for several years down with new organizations, this role will be responsible for shepherding our Platform Account Development team into the future
- Lead US Pre-sales Strategy: Build upon our US pre-sales strategy, working collaboratively with cross-functional teams to drive impact across the business
- Drive Strategic Vision: Develop a clear strategic vision for the sales operations function, aligning it with DoorDash's overarching business goals
- Team Development: Develop and scale new roles, driving new Selection across our restaurant business, and accelerating sales productivity and ROI
- Strategic Planning: Collaborate with cross-functional teams to prepare and execute strategic initiatives aimed at driving growth, including expanding our hiring efforts, market sprints, and specialized roles
- Data-Driven Insights: Leverage your expertise in analytics to analyze sales performance, identify opportunities for growth, and drive data-driven decision-making
- Operational Excellence: Continuously optimize sales channels, reduce new merchant inflation, improve merchant success rates, and launch effective ad campaigns and promotions
- Ownership Mentality: Demonstrate ownership by taking responsibility for the outcomes of your business, adapting to challenges, and ruthlessly prioritizing to meet goals
- Strategic Leadership: Provide strategic leadership to your team, ensuring that every aspect of the sales operations is aligned with the overarching business strategy
- Team Building: Recruit and develop high-performing team members while promoting diversity and inclusion within your team
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
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