Technical Support Engineer, StarTree
US East Coast
More information about location
Giving decision-makers data insights
Open for applications
Giving decision-makers data insights
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To make data more accessible and actionable.
Role
Who you are
- Must be in the EST or CST, to be considered
- Experience in diagnosing, reproducing, and resolving technical issues in complex customer production environments
- Deep desire to help customers through direct interaction
- Previous experience working in a startup environment with global customers
- Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
- Operational knowledge of Java applications
- Experience with at least one mainstream distributed system
- Familiarity with streaming systems, such as Kafka, Pulsar, Flume, Flink, Spark, or similar
- Strong troubleshooting and critical thinking skills
- Excitement in learning about streaming data and becoming a domain expert in Apache Pinot
- Experience with cloud platforms such as AWS, GCP, or Azure is a plus
- Outstanding written and verbal communication skills
What the job involves
- StarTree is seeking an experienced Technical Support Engineer for the US West region (EST/CST) who craves a challenge and feels energized to roll up their sleeves and help realize StarTree's potential and solve big problems
- Technical Support Engineers work at the intersection of StarTree’s engineering, sales, and customer success teams and drive customer success by helping identify and resolve critical issues in their production and pre-production environments
- In this role, you’ll interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Pinot and the broader StarTree Platform
- You will be hands-on in fixing issues seen by StarTree customers. This may include contributing fixes back to the open-source community
- You’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests
- Collaborate with other engineers to understand and troubleshoot systems and use the experience gained to influence the roadmap of the StarTree product
- Work with customers to resolve a wide range of issues with their deployments and usage
- Contribute to process development - we are always looking to improve how we work
- Communicate with product and engineering teams to provide product feedback from the field
- Improve product documentation and author knowledge base articles
- Create internal tooling and review product demos
Our take
StarTree is a startup founded by the creators of Apache Pinot, which delivers scaled analytics at low latency for up to millions of users - and has proven successful with market giants like Weibo, Walmart, and LinkedIn. StarTree is the platform-as-service version of Apache Pinot for enterprise, which is used by Cisco, Etsy and Target.
The company's pedigree is strong, with founders previously holding engineering positions at Uber and LinkedIn. They saw firsthand the benefits of providing real-time insights to users of Linkedin and UberEats, knowing it would sit well with the wider population.
Certainly, with more companies grappling with larger data pools at speed, the demand for low-latency analytics engines appears to only be growing. StarTree hopes to position Apache Pinot as the go-to engine for this and is focusing on marketing and sales to fend off rivals such as ClickHouse. It is expanding internationally as well to drive uptake, opening an office in India to grow into Asian markets..
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2022
$47m
SERIES B
May 2021
$24m
SERIES A
Total funding: $75m
Company values
- Put Integrity First - We hold ourselves, our community, and our partners to the highest standards
- Drive Innovation - We are constantly looking forward and pushing the boundaries of technology
- Inspire Each Other - We are stewards of a community where individuals feel valued and supported
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Xiang Fu
(Co-Founder)After compleating a Masters in Computational Science and Engineering at Georgia Institute of Technology, they worked as a Senior Software Engineer for LinkedIn and Staff Software Engineer for Uber. They were the Founding Engineer for Stealth Mode Startup and a Pinot PMC and Committer for The Apache Software Foundation.
Kishore Gopalakrishna
(Co-Founder & CEO)After graduating from the National Institute of Technology, Karnataka, they became an Application Developer for Oracle. Before becoming the Founding Engineer for the Stealth Mode Startup Company, they were a Senior Technical at Yahoo and Senior Staff Engineer at LinkedIn.
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