Engineering Manager, Assembled
Planning & Staffing
Customer support workforce management platform
Job no longer available
Customer support workforce management platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- You'll have wide autonomy to make product decisions and be the technical decision maker for your team
- 2+ years of experience as an engineering manager, 5+ years of professional work experience in software development
- Strong track record of coaching engineers to achieve their peak potential
- Outstanding customer-centric mindset, growth mindset, and a hunger for problem solving and impact. Able to take ambiguous problems and turn them into technical stories
- Strong history making sound product decisions. You should have demonstrated that you're able to ship lasting, high quality, high value products
- Can dive into our infrastructure, intuit how it works, and be able to have a strong intuition for suggestions that will lead us to a stronger engineering position
- You should be comfortable writing code and be able to dive in and fix issues
- Experience closing competitive candidates for their team and the ability to craft and convey compelling visions of the future
- High emotional intelligence and empathetic personality. A strong ability to read between the lines and genuinely connect with a diverse range of fellow colleagues
- A voracious and intrinsic desire to learn and fill in missing skills. An equally strong talent for sharing that information clearly and concisely with others
- Are comfortable with ambiguity and rapidly changing conditions. You view changes as an opportunity to add structure and order when necessary
What the job involves
- We are looking for an experienced and visionary engineering leader to strategically guide our Data Platform and Infrastructure teams
- These teams have wide charters and act both as external product teams and internal force multipliers
- It will be up to this leader to help determine each team’s strategy, organization, and focus going forward keeping heavy customer focus and impact in mind
- You'll end up working with product managers and design extensively to scope a project, engineers to build the product, and the business team to help launch and sell what your team has built
- You’ll be working closely with our customers to ensure the team is building the right things and delivering value to our customers
- Lead and mentor teams of passionate software engineers that pride themselves on ownership and impact. There will be opportunities to cultivate manager reports
- Recruit, manage, and coach the team to ensure that each person is motivated, excited about work, and performing their best
- Set and communicate a clear vision for the future of these teams. It is important to be customer focused and wear a product manager hat when needed
- Lead the team on technical decisions. You'll be accountable for technical decisions on the team. You'll lead the team in the right direction technically and ensure that the team is thinking through tradeoffs between the long and short term
- Ensure on-time, high quality product delivery to ensure we are getting value to our customers quickly and effectively
- Keep the engineering quality bar high. Drive adoption of engineering best practices. Be hands-on in technical architecture reviews and ensure our infrastructure scales to appropriate levels as we continue to grow. Make contributions to code if needed
- Communicate cross-functionally with customers and business to ensure that everyone at Assembled understands the importance of what the team is building and that communication lines are open. You should help the team empathize with customer needs
- Drive initiatives that improve our operational excellence, technical architecture, cross-team/organization communication, and recruiting
- Work in a fast-paced, rapidly changing environment. The needs of our customers are changing quickly as companies grow (or shri
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
Salary benchmarks
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