Payments Operations Lead, Synctera
$80-170k
More information about location
Banking-as-a-Service platform
Job no longer available
Banking-as-a-Service platform
101-200 employees
Job no longer available
$80-170k
More information about location
101-200 employees
Company mission
To be a leader in embedded banking and finance.
Role
Who you are
- 5+ years of Financial Services experience
- Understanding of one or more payment rail
- Analytical in nature
- You don’t shy away from complex problems and are enthusiastic to learn and get involved in a problem
- You are not afraid of getting your hands dirty and asking questions
- A self-starter with a strong sense of urgency who thrives in ambiguity
- You have a customer-oriented approach, with a pragmatic personality
- Passionate about global and emerging payments technologies, product solutions, and operational frameworks
What the job involves
- As the Operations Lead, you are owning the completion of all things Operations; if you see a gap in the process, you will take the lead to own the resolution of that gap
- This can range from investigating a payment to driving the build of a new process that will support our team
- You will help ensure the experience of our Banks and FinTech’s are smooth from their time of go-live and work to streamline the process between internal teams and external partners
- The role is fast paced and you will wear many hats to help build the Operations team and provide excellent customer experience
- You will contribute in implementing operational efficiencies, defining SLA’s and key Metrics to ensure proper oversight and transparency of the team exists
- You will help to build out robust processes, where ownership is clearly defined and understood
- This is a cross-functional role that will require close partnering with internal stakeholders and teams to identify points of friction, deep diving operational problem areas, resolving escalations, and gathering data to support projects and product launches
- Serve as one of the payment ops point of contact for internal stakeholders across the company
- Collaborate with our product and engineering teams to build out critical ops tools, automate routine work where possible, and address longer-term or recurring issues
- Build dashboards and reporting and manage operations towards continuous improvement against key SLAs
- Monitor and triage tickets raised by FinTechs
- Be nimble in your approach to build a process
- See a problem, drive the problem to resolution
- Create transparency for internal and external stakeholders on the health of the team / process
- Help build, recruit and manage a small team of either perm or BPO resources
- You have keen attention to detail and a problem solving machine, you will be pivotal in the day-to-day operations of Synctera’s current Core (ledger and reconciliation) and Payment (ACH, p2p, cards) products
- You will contribute and help prioritize a runbook for all operational payment processes and procedures including ongoing updates with the product roadmap
- Document, document, document; ensure new asks are well understood and documented for smooth training and transition
- Be flexible, this role and the shape of the team will evolve as Synctera grows
- Be ready to drive your path, not all processes are known or defined therefore you will be an owner of defining of all what needs to be achieved
- Ongoing liaison with sponsor banks to understand their operational needs and communicating feedback with Synctera product managers
- Be an internal and external champion of Synctera’s values and the team’s goals
Our take
Synctera is a Banking-as-a-Service platform that supplies users with the capabilities to build and launch successful FinTech apps or embedded banking products. By fast-tracking the work involved in finding a banking partner, and in discovering the right best-in-class tech, the platform frees businesses up to instead focus on their core operations.
Through the Synctera platform, businesses can build bank account and card programs, as well as incorporate services such as money movement and lending. Alongside this, the company also provides support and resources surrounding compliance and post-launch management, making it as simple as possible for clients to tap into the growing and fertile fintech market, and do it smartly.
The company faces extensive competition in a global market worth billions, but in helping to oil the wheels of collaboration and Fintech market access, it creates value for businesses across the board and stands well to reap the rewards. Recent funding is cited to fuel geographical expansion as well as grow its operations in Canada as it moves to add support for new credit, lending, and other banking use cases.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$15m
EARLY VC
Mar 2024
$18.6m
SERIES A
Total funding: $94m
Company benefits
- 100% of medical, dental, and vision benefits for you and your dependents paid for by Synctera
- Employer contribution to a Health Savings Account (HSA)
- Generous paid parental leave
- Fertility benefits
- Unlimited PTO policy
- Competitive salary
- Stock options granted to all full-time employees
- Spot bonus opportunities
- Flexible work environment
- Home office budget
- Monthly telecommunications stipend
- Company social outings
- Access to regional WeWork space for in-person collaboration
Company HQ
SoMa, San Francisco, CA
Leadership
Peter Hazlehurst
(Co-Founder & CEO)Former Head of Uber Money. Founding Association Member of Libra Association, and previously CEO of The Perfect Sip - atop past positions at Google Payments, Postmates, and Nokia.
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