Solutions Engineer Associate, Zoom
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Honours Degree from a 3rd level institution – Our team is comprised of people from a wide range of academic backgrounds, from BIS to Visual Communications and Commerce. So we are not limited in accepting applicants from any one particular field of study, as long as the role sounds aligned with your personal career plan and you are passionate about a role in pre-sales
- Entry level role, but any experience in a professional setting is a bonus
- Drive, ambition, and positive attitude
- Organised, detail-oriented and enjoys working within structure
- Excellent communication skills written, verbal, one-to-one, group
- Able to create well-structured and dynamic content
- Have a creative mindset
- Competent at working to deadlines and comfortable with juggling various tasks of a different nature
- Ambitious and committed to own personal development
What the job involves
- As a Solutions Engineer Associate, you will be responsible for highly customising the “demo” environments presented to prospective customers in the Sales cycle
- You will “build” the environments which involves no technical coding experience, though does require in-depth research into the prospects
- You will gain an understanding of their business and people practices, capture their needs and requirements and use all of this research to simulate the Workvivo “experience” through a high quality demo environment, with the company’s overall Brand in mind, ensuring it reflects their values, tone of voice and industry type
- You will be assisted with the creative element of customising the environment, by our Creative Solutions Associates and Consultants, so no design skills are necessary
- This role will suit an ambitious person keen to pursue a career in Sales Engineering. The successful candidate will be closely mentored the Creative Solutions Team Lead and will develop the experience and skills necessary to pursue a variety of Pre-sales roles in a fast-growing Global SaaS company
- Working collaboratively with Solution Consultants and Account Executives to configure and customise Workvivo demo environments for prospect proposals and presentations
- Tailor the Workvivo environment so that it meets the prospect’s requirements
- Proactively research each potential customer to ensure the content is aligned with the prospect and accurately represents their culture & messaging
- Ensure a smooth and timely handover of the Workvivo environments to the Solution Consultants and Account Executives ahead of prospect presentations and meetings
- Develop an in-depth knowledge of the Workvivo product
- Assisting the wider Solutions and Sales Teams with other activities such as creating presentations and collateral to support the sales process
- Close collaboration with Sales, Marketing and Product Teams
- Commit to a personal development plan created jointly with a Solutions mentor
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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