Onboarding Solutions Architect, Grafana Labs
$136-163k
OTE
+ Equity
Organization monitoring, visualization and observability platform
Job no longer available
Organization monitoring, visualization and observability platform
1001+ employees
Job no longer available
$136-163k
OTE
+ Equity
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery
- In addition to the required technical expertise, an Onboarding Solutions Architect will also require basic project management skills to monitor the progress of customer initiatives
- As a new program to Grafana Labs, successful candidates will be scrappy, technical and self-driven
- They’ll be excited to join a growing company and transform our organization and the customers’ experience alike!
- 2+ years of experience working on deployment teams, using project management techniques
- Direct experience with o11y
- Experience as an Onboarding Solutions Architect (preferred)
- Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
- A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
- Self-starter, adept at picking up new skills and technologies, and eager to break new ground
- Excellent communication skills to communicate with customers, partners, and internal members
- Vision to help us take our company to the next level
- Executive Presence.*nix and Windows Server Administration
- Kubernetes (kubectl, Helm, Tanka preferred)
- Experience with Cloud Platforms - AWS, GCP, Azure
- Systems Architecture design
- Software Engineering experience and or ability to read code (GoLang/JS/TypeScript)
What the job involves
- We are creating an Onboarding Solutions Architect team to hyper accelerate our customers’ first realization of value
- We’re looking for technical experts to join our Professional Services team to pioneer this new, transformational position
- Your impact will be highly visible and undoubtedly positive
- Grafana Labs is looking for a Customer Onboarding SA to join our world class Professional Services team
- Our Onboarding Solutions Architects are responsible for customers being fully activated, and receiving value within 90 days of purchase
- This is the most critical moment for any customer
- Onboarding SAs provide customers with onboarding-focused training, direct implementation assistance, as well as business and technical consultation
- All of this ensures they realize full value with Grafana in the first 90 days
- Onboarding Solutions Architects will work with new customers to execute our launch service packages
- In this role, you’ll directly implement Grafana Alloy, key data sources, dashboards and other Grafana tools
- You’ll optimize their consumption and help them keep costs low from the beginning
- With the customer, you’ll help co-create a customer centre of excellence through training and sharing best practices
- Where customers are lagging behind their implementation, you will provide prescriptive, technical guidance on how to adopt the various products
- You’ll leverage training content, data, insights from partner teams and prescriptive guides to engage with customers during the most critical part of their Grafana journey
- You’ll ensure customers have an unparalleled experience in their first 90 days
- You will make the platform and the people ready to create value
- Provision licenses for new customers
- Directly implement Grafana functionality during customer onboarding
- Be responsible for full activation within 90 days
- Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post sales
- Teach training sessions using our standard content
- Collaborate with Customer Experience strategy teams to create and manage engaging and useful onboarding documentation, videos, presentation material for customers
- Document and share customer success and intervention stories
- Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
- Have deep observability expertise in order to implement, train and troubleshoot with our customers
- Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
- Work with the team to enhance customer documentation and create internal enablement material
- Effective in understanding business needs and distilling the information into business and technical requirements
- Comfortable working with business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
- Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
- Be a strong advocate for adherence to standards and best practices
- Stay current on Grafana Labs, observability, and related technologies
- You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements
- If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, FGrafana boasts over 21M active instances and approximately 10M users globally, with a customer base exceeding 2,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Fond Perks: Grafanistas across the world receive access to Fond, a platform that provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering axperience at PalVision and iiNet.
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