Customer Support Analyst, Revenue
$55-65k
Sales engagement platform
Job no longer available
Sales engagement platform
101-200 employees
Job no longer available
$55-65k
101-200 employees
Company mission
To unlock human potential with science.
Role
Who you are
- 2-4 years experience in technical support, customer training, or onboarding working for a cloud-based product company
- Exceptional critical thinking and problem solving skills
- Strong verbal and written communications skills
- Enthusiasm for helping customers solve problems in real-time
- Ability to work with minimal supervision
- Flexibility to occasionally work with customers across a variety of global countries and time zones
- Experience troubleshooting cloud-based products and identifying issues in system logs
- Experience using Salesforce or Salesforce Admin Certified (preferred, but not required)
- Experience with SOQL & SQL (preferred, but not required)
What the job involves
- Work with customers and engineers to sleuth creative solutions for incoming issues
- Translate those solutions into product and knowledge base documentation
- Achieve product mastery and provide expert guidance to CSMs & AMs
- Communicate trending issues to product managers and help ideate solutions
- Collaborate with engineering to reproduce and document product defects
Our take
The ever-shifting sales landscape demands an agile revenue strategy, one that can learn autonomously and exceed the demands of buyers. Revenue, formerly ringDNA, is an AI-powered RevOps platform that provides teams with a 360-degree view of their revenue strategy and offers insights into improving it.
Revenue’s multichannel sales engagement platform takes snapshots of every touchpoint in the buyer and customer journey, offering in-the-moment guidance for teams to adjust their sales strategies. It offers coaching opportunities, in-the-moment decision guidance and live conversations, all through AI-powered analysis.
It’s native to Salesforce too, opening up a potential customer base that includes 90% of Fortune 500 companies. Its focus on real-time guidance has earned it enterprise customers such as HPE, Nutanix, and AWS, and investment from the likes of Goldman Sachs and Palisades Growth Capital.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2014
$2.4m
SEED
Jul 2014
$0.8m
CONVERTIBLE
Total funding: $5.6m
Company benefits
- Transformative Technology - Revenue.io uses artificial intelligence to help human beings work smarter, faster and more intelligently than ever before. It’s more than a technology platform. It’s a movement
- Rapid Growth - Backed by Goldman Sachs, Bryant Stibel, and Palisades Capital, Revenue.io is growing fast, and your career will too
- Executive Mentors - The award-winning Revenue.io management team spends most of their time with employees at all levels. If you’ve always wanted direct access to the C-suite, your ideas and passion will be welcome at Revenue.o
- Vibrant Culture - We work hard, but you’ll find plenty of company outings, nerf wars, ping pong matches and charitable initiatives at Revenue.io. It’s no wonder that we win “Best Place to Work” awards every single year!
- Team Collaboration - At Revenue.io, team huddles don’t just happen in meetings - it’s part of the culture because collaboration is a top priority. If you’ve always wanted real teamwork at the office, Revenue.io is for you
- Great Perks - Standing desks, lovable swag, generous PTO, paid holidays, free lunches, best-in-class medical coverage and much more come standard. (Did we mention your dog can come to the office?)
Company HQ
Sherman Oaks, Los Angeles, CA
Leadership
Howard Brown
(Founder & CEO)They started their career as a Marriage Therapist before founding 4therapy.com, Senior Transitions, and DemandResults. They used this experience to found ringDNA in 2013, serving since as CEO.
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