Customer Success Engineer, Zipline

CA$104-156k

This role has a minimum annual salary in the US of $104,000 and a maximum of $156,000 USD. Plus Stock Options

Bash

Linux

Postgres

Ruby

MySQL

Windows

Rails

Ruby on Rails

REST API

Junior and Mid level

Remote from Canada, US

Communications and task management solution

Be an early applicant

Communications and task management solution

101-200 employees

HealthcareRetailB2BLogisticsTransportDronesSaaSDelivery

Be an early applicant

CA$104-156k

This role has a minimum annual salary in the US of $104,000 and a maximum of $156,000 USD. Plus Stock Options

Bash

Linux

Postgres

Ruby

MySQL

Windows

Rails

Ruby on Rails

REST API

Junior and Mid level

Remote from Canada, US

101-200 employees

HealthcareRetailB2BLogisticsTransportDronesSaaSDelivery

Company mission

To transform how retail operates by making it easier for employees to do their jobs.

Job

Company

Role

Who you are

If you are an empathetic, technically skilled problem solver with a knack for digging to the root of problems, offering solutions, and working with many cross functional partners, then you are what we’re looking for!
1-3 years of professional work experience or equivalent working with Ruby on Rails, Web Services, API (RESTful), and IP based protocols
1-3 years of professional work experience or equivalent working with PostgreSQL/MySQL, or similar database systems
1-3 years of professional work experience or equivalent working with large scale Ruby on Rails applications
1-3 years experience working with different operating systems including Windows and Mac OS (specifically linux/bash)
Experience writing clean, readable, and well-structured code
Awareness of basic architectural patterns (e.g., modular design, separation of concerns)
Some exposure to writing tests or validating your own code
Strong troubleshooting/debugging skills and a real passion for problem-solving
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Incredibly organized, detail-oriented and able to prioritize tasks, with exceptional critical-thinking and troubleshooting skills
1-3 years of professional work experience or equivalent working with systems architecture, database design, and the Ruby language

What the job involves

At Zipline, our Customer Success Engineers help improve the lives of our customers by supporting our front-line Support team (Tier 1 and 2) and our Account Managers
We’re hiring a Customer Support Engineer who wants to help us continue to deliver the responsive, friendly, first-class customer service that our customers love and appreciate
Support our frontline Customer Support (Tier 1 and 2) team and Account managers with technical solutions to customer issues that get escalated due to level of complexity or customization of requests
Take the lead on identifying and escalating issues across multiple business units within the Retail Zipline organization (e.g. Account Management, Customer Success, Engineering, Product Management, etc.)
Provide solutions to customer issues by developing custom scripts (in Ruby) and processes to ensure data integrity
Proactively take on challenges, research information, troubleshoot problems, and creatively deliver results that scale
You’ll also be expected to write clean, modular code that’s maintainable over time — including thoughtful architecture, consistent structure, and basic test coverage
We value sound design decisions and attention to code quality, especially when building tools that others will rely on. You don’t need to be an expert, but you should care about creating solutions that are reliable and easy to evolve
Help create and maintain internal documentation and knowledge repositories
Develop troubleshooting tips and tools to use in the diagnosis
Identify manual repetitive tasks and processes that can be automated

Our take

Zipline is a communication and task management platform that helps business HQs across a range of industries to communicate with their field teams. In the modern digitizing landscape, its tools empower staff to increase productivity and boost morale by providing agile communication and engagement solutions, granting the ability to relay true and timely information where it needs to be.

The platform ensures that all communication channels are simplified into a single system. This means employees don't have to coordinate information from different sources - avoiding the loss of, or failure to prioritize, crucial information.

Zipline counts a host of national chains amongst its client base, including Sephora, L.L.Bean, Gap, Hy-Vee, Lush Cosmetics, TOMS and Torrid. As the first solution on the market to combine communication and task management, the company cemented itself as a must-have tool for many businesses, and continues to add more and more different industries to the list of those it serves.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-8% employee growth in 12 months

Glassdoor (4.7)

Company

Funding (2 rounds)

Mar 2021

$30m

SERIES B

May 2019

$9.6m

SERIES A

Total funding: $39.6m

Company benefits

Dental and vision plans
Wellness allowance
401k plan
Computer accessories and office set up
Education stipends
Work from home opportunities
Health insurance

Company HQ

Outer Sunset, San Francisco, CA

Leadership

Jeremy Baker

(Co-Founder)

Experienced Founder and Software Developer, having set up MightyHive and worked at Yahoo! as a Senior Prototyper.

Melissa Wong

(CEO & Co-Founder)

Previously worked for 3 years at Horn Group, holding various Sales and Account Management roles. Prior to that, she managed Corporate Communications at Old Navy.

Share this job

View 6 more jobs at Zipline