Commercial Account Manager, Ramp

• Minimum of 2 years of quota-carrying sales or customer success experience as an individual contributor, with a proven, consistent track record exceeding goals
• Cross and upsell experience is a plus
• Minimum of 5 years of experience building and leading sales or customer success teams with a proven track record of exceeding goal
• Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
• A passion and excitement for hiring, with a thoughtful approach to team planning and development
• Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
• Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel)
• Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
• Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

Desirable

• You will be a front-line manager to a group of 6-8 Commercial Account Managers, who each manage a book of ~200 customers in Ramp’s critical SMB portfolio
• You will be responsible for 1:1 coaching and mentoring, developing strategy, and working closely with leaders across Sales, Marketing, Operations, Risk, Product, and the executive team to drive positive outcomes for this segment
• As a key member of the sales leadership team, you will have the opportunity to help build and refine Ramp’s post-sales motion
• Set and maintain a high-performing culture and morale by managing a group of exceptional 6-8 Commercial Account Managers to drive efficient onboarding for new Ramp customers and manage ongoing customer relationships to expand revenue and product adoption
• Hire and train new Commercial Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays)
• Oversee the daily activities and quota performance management of individual CAMs to ensure the team exceeds onboarding activation and expansion revenue goals while maintaining strong CSAT
• Develop and execute career development and leadership plans for direct reports, inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
• Identify best practices and help build a library of playbook resources for the Commercial Account Management team
• Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team
• Report on team performance and forecast to senior leadership
• Improve team output and efficiency over time by optimizing systems and processes
• Represent the post-sales team cross-functionally with leaders of other departments