IT Support Engineer, Cohere
Enterprise-grade AI solutions for real-world business problems
Open for applications
Enterprise-grade AI solutions for real-world business problems
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower businesses to scale innovation, boost productivity, and drive progress that reaches everyone.
Role
Who you are
- Extensive experience supporting and administering Mac, Google Workspace, and Slack
- Experience supporting and administering MDM (ie. Kandji/Iru or JAMF)
- Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred)
- Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS)
- Experience with scripting languages (Python) and Google Apps Manager (GAM)
- Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches)
- Experience supporting Google Meet and room schedulers
- Familiar with SOC2 and ISO27001 compliance standards
- A tinkerer who thrives on solving technical challenges with all kinds of technology
- Organized, thoughtful, and passionate about supporting teammates and improving operational efficiency
- A clear communicator with a knack for creating processes and training others
- Hands-on and eager to tackle a variety of tasks, from troubleshooting to system optimization
- If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!
What the job involves
- As the primary IT support point of contact for the New York Cohere office, you’ll provide first-response support for global IT requests during your shift
- This is a dynamic, hands-on role where you’ll troubleshoot hardware and software, optimize in-office networking and AV systems, and collaborate cross-functionally to onboard/offboard employees
- You’ll also document procedures, manage laptop shipments for the USA region, and ensure seamless Wi-Fi and video conferencing experiences
- Serve as the first point of contact for IT support requests globally during your shift
- Provide on-site and remote support, including basic troubleshooting, device setup, and video conferencing assistance
- Monitor and maintain the device fleet to ensure optimal performance
- Oversee in-office networking, AV systems, and Wi-Fi infrastructure (routers, switches, WAPs)
- Order and track laptop shipments for the USA region
- Collaborate with internal teams for employee onboarding and offboarding
- Document and update IT procedures and SOPs
- Identify, troubleshoot, and resolve issues for our tools and systems, like Google Workspace, Slack, and Notion
Our take
Many businesses are now faced with the challenge of adopting advanced AI safely and securely. While AI tools like ChatGPT are making headlines, companies (especially those in regulated industries such as banking, telecoms, or government services) worry about privacy, compliance, and control over their sensitive data. Cohere addresses these concerns by offering AI solutions that can be trained on a company's internal data and, importantly, run on their own infrastructure rather than relying on external cloud providers. And in a world where data breaches and regulatory scrutiny are constant threats, this focus on trust and security is key.
In a competitive landscape, dominated by giants like OpenAI, Google, and Elon Musk;'s xAI, Cohere is setting itself apart by targeting businesses exclusively. Its approach has earned it contracts with some big names, like Royal Bank of Canada, Fujitsu, LG, Oracle, and Dell. By focusing on reliability and enterprise adoption rather than viral consumer appeal, Cohere has carved out a strong niche for itself.
This isn't going unnoticed either, as the company recently raised $500M, boosting its valuation to $6.8B, and brought on board top talent from MEta and Uber to strengthen its leadership team. Alongside this, its doubled its annual recurring reveneu to $100M in 2025 and is aiming to hit $200M by year-end. With its North platform for AI agents and a lean cost structure compared with larger rivals, Cohere is very much ready for more growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
192% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2026
$600m
SERIES E
Sep 2025
$100m
LATE VC
Total funding: $2.1bn
Company benefits
- Six weeks’ paid vacation
- Equity / stock options
- RRSP, 401(k), and Pension Scheme contributions
- Coverage for 100% of your insurance premiums across health, dental, vision, and travel
- Additional coverage for accessing mental health providers/services
- Six months of fully paid parental leave, including adoption and surrogacy
- Financial support for egg freezing and IVF in Canada and the UK
- A monthly fitness and wellness allowance
- Globally dispersed company that supports a remote work culture
- A $2,000 annual education benefit for professional development
- A weekly stipend for meals when working remotely and catered lunch when working from one of our global offices
- A monthly arts and culture allowance
- A monthly quality time allowance
Company HQ
Grange Park, Toronto, ON
Leadership
Aidan Gomez
(Co-Founder & CEO)Aidan received a PhD in Computer Science from the University of Oxford in 2024 and has served as Cohere's CEO since co-founding the company in 2019.
Salary benchmarks
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