Associate Director of Technology Sales Support, Wolters Kluwer

• This is a high-impact leadership role for someone who thrives at the intersection of technology, people leadership, and complex enterprise sales—and who enjoys partnering closely with Sales to win strategic deals
• If you're a senior presales/solutions consulting leader, looking to help shape the future of enterprise Audit & Assurance technology across the Americas, we want to speak to you
• Bachelor’s Degree
• Strategic Leadership: Expertise in leading and strategizing at a high organizational level
• Technical Expertise: Deep understanding of technical products and engineering concepts
• Cross-Functional Leadership: Ability to work effectively across departments
• Complex Problem-Solving: Skills in handling intricate and high-stakes technical matters
• Innovation: Capacity to drive advancements in technical support practices
• Relationship Management: Skills in fostering strong relationships with key stakeholders
• Performance Management: Experience in assessing and enhancing team performance
• Strategic Planning: Ability to develop and execute long-term departmental strategies
• If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply

Desirable

• As the Associate Director, Technology Sales Support, you will provide leadership and strategic vision to multiple related departments within the sales support domain
• Your role involves ensuring that the teams deliver outstanding technical support and solutions that meet customer needs and drive the company's sales goals
• You will be instrumental in setting departmental strategies, enhancing team performance, and fostering cross-departmental collaboration
• Provide strategic leadership and direction to multiple technical sales support teams
• Ensure alignment of technical support activities with overall company objectives and sales targets
• Develop and implement advanced technical training programs for staff development
• Collaborate with senior sales and product development leaders to create comprehensive support strategies
• Oversee the creation and maintenance of high-quality technical documentation and resources
• Lead the resolution of the most complex and critical technical issues
• Assess departmental performance and implement strategies for continuous improvement
• Drive innovation in technical support methodologies and tools
• Establish and maintain strong relationships with key customers and strategic partners
• Represent the technical sales support function in executive and interdepartmental meetings
• Lead and develop a high performing, distributed technical sales support / solutions consulting team
• Partner with senior sales leadership on complex, multi-department enterprise opportunities
• Set strategy, elevate execution, and drive continuous improvement across presales activities
• Influence how cutting-edge Audit & Assurance technology is positioned in the market
• Play a visible leadership role within a global, mission-driven organization

• Our interview process is designed to assess your individual skills, experiences, and communication style
• We value authenticity and want to ensure we’re getting to know you—not a digital assistant
• To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process
• Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process