Senior Manager of People Operations, Pager
$135-150k
Salary applicable to Colorado, Nevada, New York, and Washington DC applicants, may vary for other locations
Virtual healthcare platform
Be an early applicant
Virtual healthcare platform
201-500 employees
Be an early applicant
$135-150k
Salary applicable to Colorado, Nevada, New York, and Washington DC applicants, may vary for other locations
201-500 employees
Company mission
To transform the way that consumers interact with their healthcare.
Role
Who you are
- Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred
- SHRM certification a plus,
- Minimum 10+ years of progressive HR/People Operations experience, with at least 5 years in senior management or director-level leadership
- Proven expertise in HR compliance, benefits administration, HR technology, and process optimization
- Demonstrated ability to lead organizational change, drive cultural initiatives, and build inclusive workplaces
- Skilled in influencing senior leaders and building cross-functional partnerships
- Proficiency in HRIS platforms (Ceridian Dayforce preferred) and data analysis tools
- Experience designing, implementing, and measuring Learning & Development programs that drive leadership growth and employee skill development
- Exceptional communication, problem-solving, and decision-making skills
What the job involves
- The Senior Manager, People Operations will serve as a senior leader within the People function, responsible for designing and executing people strategies that enable Pager to achieve its business objectives
- This role combines strategic leadership with a deep technical expertise in HR systems and compliance
- The Director will lead a high-performing People Operations team to deliver scalable processes, innovative programs, and an exceptional employee experience across the organization
- Strategic Leadership: Partner with the CPO and senior leadership to shape and execute people strategies that align with organizational goals and values. Provide thought leadership on workforce planning, organizational design, and cultural initiatives
- Operational Excellence: Oversee all aspects of People Operations including HRIS, compliance, and policy development. Ensure operational efficiency and continuous improvement of HR processes
- Compliance and Risk Management: Maintain expert-level knowledge of employment laws and regulations at federal, state, and local levels. Partner with legal counsel on complex issues, ensuring organizational compliance and mitigating risks
- Benefits Strategy & Administration: Lead the strategy, design, and administration of comprehensive employee benefits programs including health, dental, vision, life insurance, disability, wellness, and retirement plans. Ensure compliance with ERISA, ACA, COBRA, and other regulations. Manage annual Open Enrollment process from system setup to employee support, oversee 401(k) plan administration and audits, and evaluate benefits offerings to ensure competitiveness in the market. Partner with Finance and third-party vendors to optimize benefits costs while maintaining a strong employee value proposition
- HR Technology & Analytics: Lead optimization of HRIS systems (e.g., Dayforce) to ensure data accuracy, automation, and actionable insights. Leverage analytics to drive data-informed decision-making and measure people initiatives. Lead future HRIS implementations as needed
- Employee Experience: Champion a culture of inclusion, engagement, and belonging. Drive initiatives that enhance the employee lifecycle from onboarding through offboarding
- Team Leadership: Manage, mentor, and develop a team of People Operations professionals, fostering a collaborative and high-performance culture
- Learning & Development: Partner with leadership to design and implement scalable programs that build leadership capabilities, strengthen employee skills, and support ongoing career growth and development
Our take
Pager is a virtual care platform that delivers a range of services to healthcare clients. The app allows patients to schedule appointments and connect with caregivers and medical professionals while providing telemedicine, after-care follow-up, and various other options.
Since its rebranding in 2014, Pager has experienced substantial growth, reflecting the increasing demand for telehealth solutions. The company has formed several partnerships with established healthcare providers, including a notable deal with Horizon Healthcare Services in 2017. These collaborations have helped expand Pager's reach and integrate its services into existing healthcare systems.
Interest from private investors has also been significant, with the company securing substantial funding. However, Pager faces intense competition in the telehealth market, which is projected to be worth $191.7B by 2025. Competitors like NextGen Healthcare EHR, ReveneueWell, SimplePractice, and OnCall Health present alternative solutions, making it crucial for Pager to continually innovate and differentiate itself in this rapidly evolving space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2022
$6.1m
LATE VC
Sep 2021
$50m
SERIES C
Total funding: $113.5m
Company benefits
- Medical (Free medical plan option for employees and affordable plan options for families)
- Health Savings Account (HSA) (Employer HSA contribution)
- Flexible Spending Accounts (FSA)
- Dental
- Voluntary Vision
- Life Insurance (Company paid)
- Accidental Death and Dismemberment (AD&D) Insurance (Company paid)
- Voluntary Life and Accidental Death and Dismemberment (AD&D) Insurance
- Short-Term Disability (STD) (Company paid)
- Long-Term Disability (LTD) (Company paid)
- Employee Assistance Program (EAP) (Company paid)
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
Company HQ
Midtown South, New York, NY
Leadership
Walter Jin
(Chairman & CEO)Alongside being the CEO of Pager, they are the co-founder and General Partner at three Fields Capital. Previously co-founded The Innovation Institute where they served as the CIO for 4 years.
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