Technical Support Specialist, Absolute Security
CA$60-65k
OTE
+ Bonus
Enterprise cyber resilience
Open for applications
Enterprise cyber resilience
1001+ employees
Open for applications
CA$60-65k
OTE
+ Bonus
1001+ employees
Company mission
To help organizations strengthen cyber resiliency.
Role
Who you are
- Excellent technical troubleshooting and issue documentation skills
- Strong working knowledge of various Operating Systems, including installation, configuration, and authentication methods; (Windows, Linux, iOS, macOS, and Android)
- Good understanding of IT security concepts
- Good understanding of software deployment and disk imaging solutions
- Strong knowledge of firewalls, anti-virus and encryption products
- Proficiency with IP networking concepts and protocols:
- LAN / WAN networking concepts including IP, TCP, UDP, ICMP, routing, and firewalls
- LAN / WAN equipment installation, configuration, and troubleshooting
- Understanding of patching and vulnerability scanning solutions
- Experience writing and using basic database queries
- Experience with one or more CRM or ticket tracking systems
- Outstanding customer service skills - effectively communicate in both verbal and written English (additional language skills always welcome)
- Initiative, tenacity, and a real desire to help and support customers
- A proactive mindset to go beyond basic case work
- Ability to prioritize and manage a high workload within a fast-paced environment
- Able to work independently whilst also contributing to the team
- Ability to work fully remote, or in an office setting
- 2+ years in a similar or complimentary role
- Protect the security and privacy of Absolute and its customers
Desirable
- Hands-on experience with network protocol analyzers (NetMon, Wireshark, etc.)
- Understanding of virtualization software; (VMWare, Nutanix, etc.)
- Scripting (PowerShell and/or Bash)
- Database (SQL and/or MongoDB)
- Experience with ServiceNow, SIEM tools, API, SSO
- Industry Qualifications: Microsoft, Linux, Cisco, CompTia, etc
What the job involves
- Please note, this is a temporary full-time role, covering for a 13-month maternity leave
- The Technical Support Specialist resolves customer technical issues in a timely and effective fashion for Absolute’s corporate products using strong customer service and technical skills. As such, technical aptitude, empathy, and ability manage multiple concurrent issues are crucial
- We operate a follow-the-sun support model with our other support centers and some working hour’s flexibility is required – including periodic on-call requirements - but there are no swing shifts, or night shifts in the normal rotation
- You will be joining a team of accomplished support professionals that are respected across the organization for the value they bring to our customers and to the Absolute business
Our take
Absolute’s software is embedded within 600 million devices worldwide, its cyber resilience platform delivers endpoint-to-network access security coverage and automated compliance solutions. Working with enterprise companies, governments, educational institutions and agencies, it maintains cyber resilience for its clients through factory-embedded endpoints that enable permanent digital connection.
Absolute’s deep-level embedding differs from other cybersecurity solutions that instead act as a layer rather than root tech. Absolute’s permanently connected cyber resilience solutions allow for dynamic self-healing capabilities and it claims to be the only company offering near real-time remediation for security breaches.
This constant protection is clearly a large draw for large and complex organizations. With data breaches on the rise, near-instant self-correction is an important protective measure. Absolute’s 2023 buyout by Crosspoint Capital Partners will help to consolidate the company as a leader in cyber resilience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Exceptional benefits, and matching programs for retirement plans
- Training and career development to help you grow, personally and professionally
- Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
- In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
- Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
- Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
- Monthly social events and an annual retreat to bring the team together and celebrate our wins
- Work/life balance with flexible time off and Absolute-sponsored events for the whole family
Company HQ
Westlake, Seattle, WA
Leadership
Christy Wyatt
(CEO)Also a Member of the Board of Directors at Ericsson and Silicon Labs. Was on the Board for Quotient Technology Inc. and Dtex Systems.
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