Senior Outbound Product Manager, ServiceNow
$123.3-209.7k
+ Equity.
Travel up to 25%
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$123.3-209.7k
+ Equity.
Travel up to 25%
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 5-10 years of experience in product management, product marketing, customer success, or pre/post-sales/product development experience
- Proven track record in constructing compelling positioning and thought leadership content
- Proven creative thinker that can generate and execute on innovative product experience ideas
- Comfortable delivering product presentations to large audiences
- Experience working with a high-growth SaaS product line preferred
- Consistent track record of working cross-functionally to deliver business impact
- Demonstrated customer obsession in engagements
- Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, executive stakeholders, and partners
- Strong networking and influencing skills; able to drive extended and virtual teams
- Outstanding written and oral communication skills
- Willing to travel up to 25%
What the job involves
- ServiceNow is looking for an Outbound Product Manager for Platform Solutions
- This is a highly visible role, interacting heavily with customers and executives at ServiceNow and owning key enablement responsibilities that impact the product success and customer adoption of our products
- The Sr. Outbound Product Manager will focus on the success of our customers adopting our agent collaboration and routing products and their GenAI components
- In this role, you have key responsibilities related to the delivery of Platform Experience Products, including working with internal BU partners and Inbound Product Managers, driving customer experience roadmaps, and aligning with customers' desired outcomes
- These responsibilities allow for cross-functional workloads and daily interactions with Customers, Partners, Product Management, Design, Marketing, Support, and Engineering
- Deliver high-quality technical enablement content that facilitates product adoption at-scale
- Present and influence C-level executives on key initiatives, resourcing, and growth strategies
- Collaborate with Product Marketing to develop programs and GTM content across cross-functional teams including content creation for product launches, website content, social media, product videos, webinars, tradeshows, case studies, blog posts, and more
- Evangelize the value of the technology at executive briefings, marketing events, webinars, as well as other sales and marketing channels
- Produce and deliver sales education materials
- Develop an understanding of how our customers use our agent collaboration and routing products including top customer pain points and product opportunities
- Collaborate with Inbound Product to influence product roadmap, vision, and strategy by representing the voice of the customer
- Work directly with the pre-sales and sales teams to nurture, grow, and close in-flight opportunities
- Conduct demonstrations of the product, both standard and tailored to prospects and existing customers
- Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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