Customer Success Manager, Fyllo
Data Solutions
Cloud-based regulatory and compliance platform
Job no longer available
Cloud-based regulatory and compliance platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To accelerate the economies of tomorrow.
Role
Who you are
- You will excel in this role if you are familiar with programmatic advertising and technical, hands-on media experience working with DSPs, SSPs, DMPs, and/or contextual platforms and capabilities
- 2+ years of relevant client-facing experience, ideally at a relevant ad tech company, ad agency, or data provider
- Hands-on keys experience with DSPs, SSPs, DMPs, and/or contextual solutions, including but not limited to: The Trade Desk, DV360, Yahoo, Xandr, Tremor, MediaMath, Pubmatic, LiveRamp, Grapeshot, or Peer39
- Demonstrated ability to grow accounts and achieve portfolio-based milestones via strong relationship development, understanding of business objectives, and strategic positioning of solutions
- Intermediate understanding of the evolving audience data landscape and cookieless future, or desire to increase your understanding of this highly pertinent industry evolution
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent organizational, interpersonal, presentation, and communication skills
- Proactive and positive attitude, always willing to collaborate with team members and colleagues
- Well-versed in media vocabulary and key performance metrics
- Self-motivated to learn about products, technology, customers, and competitors
- Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
- Thrive in a fast-paced, dynamic working environment
What the job involves
- As a Customer Success Manager for Fyllo Data Solutions, you will be leading brand and agency clients through decoupled data and contextual activations
- Your primary role will involve ensuring superior client service through relationship development, account management, and client retention
- This includes navigating and understanding the unique challenges of brand, agency, and platform clients and ensuring the voice of our clients when collaborating with internal Sales & Marketing, Business Development, and Data Operations teams
- Strategy & Planning:
- Collaborate with Sales team on the strategic positioning of Fyllo Data Solutions to prospective accounts to drive adoption and usage
- Stay abreast of business intelligence reporting to keep a real time pulse on client spend, pacing, and performance
- Execution:
- Responsible for client retention and identifying and driving incremental revenue opportunity
- Understand and document agency and brand direct client workflows, including planning cycles, and how they leverage DSPs, SSPs, DMPs, contextual capabilities, and measurement solutions
- Work cross functionality to ensure voice of customer and drive operational requirements with internal teams
- Client Engagement:
- Coordinate, communicate, and manage audience-based and contextual activations from start to finish
- Serve as the main point of contact on all client related deliverables (audience demographic and psychographic insights, audience curation, semantic topic creation, and overlap analysis)
- Provide swift troubleshooting when necessary and recognize when to internally escalate issues or painpoints
Application process
- Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 20-30 minute introductory call with you
- Following, depending on the role, there will either be a 60 minute technical interview or a 30 minute intro call with the Hiring Manager
- Assuming all goes well, we will then set you up to speak with 2-3 potential peers from your team and/or cross functional teams, with each conversation being 30 min
- Some of our technical roles require a live Codepair. On average, from initial Recruiter Screen to Offer, takes 15 business days depending on your schedule and interviewer availability – we like to move fast across our business :)
Our take
The web of regulations required for company compliance has become deep and complex as a result of the prevalence of online data. Software is available on the market to help increase workflows and reduce time spent working on company compliance, but no existing platform specializes in bringing all areas of compliance together for the booming U.S. cannabis industry.
Fyllo provides an all-in-one compliance suite that provides regulatory solutions for data handling, media, and retail. Whilst the company specializes in providing its software for the U.S. cannabis industry, the company aims to expand out for providing compliance services for other industries. All areas of a business can be viewed within the dashboard, with each element receiving a status based on automated compliance analysis.
Despite the range of compliance services available, Fyllo stands out with its focus on unifying every part of a business into a simple and automated regulatory dashboard. Furthermore, new laws in the U.S. regarding cannabis legality presents the startup’s specialism in the compliance-heavy industry as a very wise move.
Further, the company has expanded into the retail media network with the launch of Fyllo Connect. Initially working with cannabis advertisers by providing in-store media display screens, the company has certainly set itself up for continued growth in this new space.
Steph
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$40m
SERIES C
Apr 2021
$30m
SERIES B
Total funding: $96m
Company benefits
- Comprehensive coverage
- Retirement plans
- Parental leave
- Unlimited time off
- Hybrid office hours
- Home office assistance
- Employee assistance plan
- Disability coverage
- Communications allowance
- Commuter programs
- Health care fsa
- Dependent care fsa
Company HQ
West Loop, Chicago, IL
Leadership
Aristotle Loumis
(Managing Partner & Chief Business Officer)Having studied at the University of Iowa, Aristotle spent almost 2 years as Managing Partner of Marcus Lemonis Fashion Group and President of their Eyewear Group. They co-founded Fyllo in March 2019, alongside roles at several other startups.
Chad Bronstein
(CEO)Chad joined Adconion Media Group in Sales after his Miami University Degree, leaving after 3 years to spend 5 at Amobee. They left this CRO position in May 2019 having co-founded Fyllo in March, and have been CEO ever since.
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