RCM Account Manager, Osmind

• This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with clinical and administrative stakeholders
• 5-10 years of experience in RCM, billing account management, or healthcare operations
• Strong understanding of the full revenue cycle (charge capture, coding, submission, AR follow-up, appeals, etc.)
• Experience with behavioral health billing and KPI fluency
• Strong data analysis skills and proficiency in using systems like EHRs, practice management systems, and billing platforms
• Excellent communication, organization, and client-facing skills; ability to translate complex RCM topics to stakeholders unfamiliar with billing
• A patient-first mindset with a passion for improving clinician workflows and patient outcomes
• Demonstrated ability to handle multiple clients or projects simultaneously with minimal supervision

Desirable

• The RCM Account Manager at Osmind is responsible for owning the financial performance and billing success of a portfolio of interventional psychiatry clinics
• Acting as the primary liaison between clinics and internal billing teams, you’ll help translate RCM performance and identify potential gaps causing revenue issues with clinic stakeholders
• It is a high-impact, client-facing position critical to delivering a best-in-class experience and maximizing collections for our partner practices
• Serve as the day-to-day RCM liaison for assigned clinics
• Own client communication regarding billing performance, denial trends, payer issues, and operational questions
• Establish trust and strong relationships with clinic stakeholders, including practice owners, clinicians, and administrative staff
• Monitor and report on KPIs, including net collection rate (NCR), days in AR, clean claims rate, and first pass resolution rate
• Identify and escalate issues with coding, documentation, front desk, or other clinic operations processes that impact revenue
• Lead monthly performance reviews with clients
• Work with internal product and engineering teams to suggest improvements to EHR & practice management and automation tooling
• Partner with internal billing operations to triage and resolve denials, rejections, and underpayments
• Drive continuous improvement in internal SOPs and handoffs between RCM, implementation, and success