Sales & AI Operations, Thrive
NextGen technology outsourcing provider
Be an early applicant
NextGen technology outsourcing provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be recognized as the leading technology service provider to the Mid-Market and sophisticated SMB clientele around the world.
Role
Who you are
- 3+ year in sales operations, revenue operations, or business analytics
- Strong SQL and Excel/spreadsheet skills. Experience with BI tools (Tableau, Looker, Power BI) required
- Hands-on experience building AI agent workflows or automations (tools like n8n, Zapier, Make, Hatz, or similar; prompt engineering experience a plus)
- Salesforce experience including reporting and workflow/automation setup
- Experience with territory planning, account segmentation, or capacity modeling
- Proven ability to turn messy data into clear, actionable insight
- Strong project management skills. You can scope a problem, build a solution, and ship it without heavy oversight
- Comfortable driving change with sales leadership and reps
Desirable
- Python and API integration experience
- Experience designing human-in-the-loop workflows and evaluation methods for LLM outputs
- You have built something before, a dashboard, a bot, an automated workflow, that measurably saved time or improved a number leadership cared about
- You are naturally curious about data and naturally impatient with manual work
- You can explain a complex analysis in one sentence to a VP
What the job involves
- This role sits at the intersection of sales operations and AI-driven process design. You will own sales analytics and reporting, and you will build AI agent workflows that automate manual work and improve rep and team performance. You need to be sharp with data and comfortable building tools, not just requesting them
- Sales Operations:
- Sales operations, reporting pipeline, forecast, conversion rates, win rates, quota attainment, and rep productivity metrics
- Build dashboards and reports that leaders use to make decisions
- Analyze territory capacity and coverage to identify white space, overloaded reps, and underutilized segments
- Support account segmentation and territory design using data (firmographics, account potential, historical performance)
- Identify process breakdowns and inefficiencies across the sales cycle using data, not guesswork
- Partner with sales leadership to translate business problems into automated solutions
- Maintain and improve CRM data quality and workflow logic
- Document workflows and processes so they are repeatable and maintainable
- AI Automation and Agent Workflows:
- Build AI agents and automations that improve Sales Ops execution: data capture, call and meeting summaries, follow-up drafting, account research, deal risk flags, and forecast narrative support
- Create multi-step agent workflows that connect CRM, email, calling tools, and data sources
- Own an AI automation backlog and ship improvements weekly based on measurable impact
- Define guardrails: where humans must approve, what gets logged to CRM, and how we prevent bad data from spreading
- Monitor performance (accuracy, adoption, time saved, pipeline impact) and continuously iterate
- Analytics and Insights:
- Automate dashboards and reporting for pipeline health, funnel conversion and rep activity, attainment
- Diagnose bottlenecks and quantify impact, then deploy AI or process changes to fix them
- Track ROI of automations: hours saved, speed-to-lead, conversion lift, data completeness, forecast variance
- Deliver clear insights to CRO and sales leaders with recommended actions
- Sales operations only create value when insight turns into action. This role closes that gap by pairing sharp analytics with the automation to act on it fast
Our take
Founded in 2001 as an IT service, Thrive has grown into an end-to-end solution for cybersecurity and Cloud offerings, helping businesses to evolve digitally and securely. Its services are used by the aerospace, social housing, education, retail and other industries.
Thrive has expanded its operations across North America, the Asia-Pacific, and Europe through more than 20 strategic acquisitions. Although it operates in a crowded field of customer experience and digital transformation companies, its numerous awards and robust portfolio have sustained its success for over two decades.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive Benefits Package
- Paid Annual Leave and Holidays
- 401K and Company Match
- A Learning Company
- Smart and Diverse Environment
- Annual Company Events
- Flexible Schedules
- New Employee Referral Program
Company HQ
Foxborough, MA
Leadership
Bill McLaughlin
(CEO & Board Member)Bill previously co-founded The Jillian Fund where he served as the Chairman of the Board for 11 years. He also served as a Senior VP of Strategic & Major Accounts at Kaseya and as EVP & CTO of Managed Services at Atlantic Tomorrow's Office.
Scott Steele
(COO)Prior to joining Thrive in 2024, Scott spent 9 years at HP as VP & Head of Systems & Infrastructure, Contractual Systems, and Managed Services Systems, Digital & Transformation Organization. Before that he spent over 2 years at Hewlett-Packard as a Senior Director of Managed Services, WW Service Deliver & Infrastructure.
Michael Gray
(CTO & VP of Technology)Michael joined Thrive in 2007 as a Director of Network Operations, moving into the role of VP of Technology in 2016 before adding CTO to his title in 2017.
Joe Waleck
(CRO)Joe joined Thrive in 2023 as CCO, moving into the role of CSO in 2024 and CRO in 2025. Prior to this, he spent nearly 16 years at Presidio as the VP of Sales, 2 years at Cisco Systems as a Key Account Manager, and nearly 5 years at AT&T as a Client Business Manager.
Kristina O'Connell
(CMO)Kristina joined Thrive in 2023 as an EVP of Marketing before moving into the role of CMO in 2024. Previously, she founded acorn and served as a VP of Corporate Affairs & Marketing at Dascena.
Kimberly Saturley
(CPO)Prior to joining Thrive in 2025, Kimberly spent 4 years at Aqua Security as the Head of Americas & Global GTM HR, VP of People (American & Global GTM), and Chief HR Officer. She also served as the CPO at Medicus Healthcare Solutions and as Director of HR at Zerto.
Prior to joining Thrive in 2025, Nicholas was the Chief Legal Officer & Corporate Secretary at Transfix, VP & Deputy General Counsel at Advance and Counsel, Corporate Department at Paul, Weiss, Rifkind, Wharton & Garrison.
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