Seller Support Specialist, Delli
+ Equity
Food and drink marketplace
Be an early applicant
Food and drink marketplace
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To make good food accessible and enjoyed by all to all through their platform where you can discover, be inspired by and support exceptional producers.
Role
Who you are
- If you're a proactive problem-solver with a knack for process improvement and a passion for community, this role offers huge scope for impact and growth
- Exceptional Communicator: You can articulate complex ideas simply, ensuring clarity and empathy in interactions, whether with a seller or the DELLI team
- Natural Problem Solver: You're inherently curious and resourceful. You don't wait for instructions; you proactively identify issues, quickly master new tools, and build effective solutions and new processes with minimal oversight
- Data-Informed & Insightful: You love turning raw information into clear, quantitative insights that drive decision-making and continuous improvement
- Methodical, Organised & Detail-Oriented: Sharp attention to detail and a methodical approach. You’re consistent (no reminders needed), diligently track progress, and skilfully manage expectations with both sellers and our internal team. You also excel at prioritising tasks and managing your time
- Systems Thinker: You're not just tackling one task at a time; you're seeing how it fits into the larger picture. You're constantly asking, "How can we make this better, faster, and more scalable?", “How can we simplify, batch and automate?”
- Tech-Savvy & Adaptable: You're eager to apply AI, to remove friction and speed up repetitive or manual work. Experience with tools like Excel/Google Sheets, Notion, CRM/ticketing platforms (HubSpot, Zendesk), and e-commerce platforms (Shopify) is a plus, but your ability to learn quickly is paramount
- Agile & Resilient: You have a deep hunger to be in a fast-paced environment where roles, objectives, and tasks change quickly. You embrace new challenges and are ready for the unpredictable nature of a high-growth startup
What the job involves
- Reports to: Seller Operations Manager
- At DELLI, our suppliers are called "makers" or "sellers". Our seller team is responsible for onboarding, managing and growing our sellers
- As a Seller Support Specialist, you will be the primary liaison for DELLI’s sellers, ensuring smooth interactions across onboarding, inventory, order flow, and DELLI's 'Maker Hub' platform
- You’ll resolve queries, guide sellers through processes, and champion enhancements to deliver a best-in-class experience
- In a small, expanding team, you'll have significant autonomy to own projects, make key decisions, and directly shape how we scale
- Don't just answer queries – diagnose systemic issues. Take ownership of complex seller challenges across multiple channels (email, chat, phone), from onboarding friction to inventory hurdles and delivery snags
- Data-Driven Improvement: You'll be the eyes and ears of our seller community. Analyse incoming queries to identify trends, pinpoint recurring pain points, and translate those insights directly into actionable improvements for our tech tools and ways of working
- Manage seller communications end-to-end, and contribute to improving how we keep them engaged, supported and successful
- Process optimisation & automation: Find ways to streamline, batch, and leverage tech and AI to eliminate friction and automate repetitive work, freeing you up for higher-value seller support and growth
- Act as a point of escalation for complex seller problems and coordinate with internal DELLI teams across Partnerships, Operations, Buyer Growth
- Supporting the Seller Onboarding Lead with the administrative process of getting new sellers live on the DELLI platform
- Review and approve product listings for quality, accuracy, and brand alignment
- Coordinate photography needs with internal or external teams to ensure products meet DELLI’s visual standards
Application process
- Target hire date: ASAP
Salary benchmarks
Our take
Delli is a food and drink marketplace with an aim to make good food accessible and enjoyed by all. Central to this goal is building a community of passionate food and drink purveyors who can champion a more conscious choice around where and how we consume.
For many, the time spent in lockdown has accelerated a wider change in purchasing behaviour. More of us are buying locally, reducing waste and supporting producers that are trying to make a real difference, recognising our responsibilities to our environment and our own health. Delli want to support this desire to eat better by making it more convenient and more fun.
In recent years the company has faced some financial struggles, but despite this it has acquired funding and strong backing, indicating a future of promise. With a growing customer base and unique offerings, the company is steadily carving out a niche for itself in the food industry and if it can maintain its momentum, hoping to pivot into long-term success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$6m
SEED
Sep 2022
$7.2m
SEED
Total funding: $16.6m
Company HQ
London, UK
Leadership
Simon Beckerman
(Co-Founder & CEO)Founder of Depop. Previously co-founded PIG Magazine and RETROSUPERFUTURE.
Marie Petrovicka
(Co-Founder & CEO)Initially served as the COO of DELLI until becoming CEO in 2024. Previously spent 5 years at Depop in numerous roles, including VP of Interntaional and VP of Marketing.
Share this job
View 1 more job at Delli