Senior Technical Program Manager, PlayStation

• The ideal candidate has experience leading complex cloud-based programs across enterprise environments, with a strong focus on improving efficiency, agility, reliability, and operational excellence
• 7+ years of experience in Technical Program Management, Engineering Management, or a related technical role
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• Proven experience working closely with Operations, SRE, or Platform Engineering teams
• Strong ability to decompose ambiguity into structured, sequenced workstreams
• Demonstrated success driving complex cross-team programs
• Exceptional communication skills; comfortable influencing engineering and executive audiences
• Experience operating in agile environments across distributed teams
• Comfortable facilitating workshops, retrospectives, and decision forums
• Proficiency with tools such as JIRA, Confluence, and related systems
• Customer-centric mindset with an understanding of service reliability and experience
• Interest in gaming, digital entertainment, or consumer technology is a plus
• If you thrive in ambiguity, enjoy aligning cross-functional stakeholders, and are passionate about driving meaningful outcomes at scale, we’d love to hear from you

Desirable

• We are seeking a Senior Technical Program Manager (9-month fixed-term contract) to join the Engineering Technical Operations group, supporting the PlayStation Partners Platform
• The PlayStation Partners Platform powers applications used globally by content creators to develop, publish and manage content on the PlayStation platform - including games, apps, movies, music, and more
• This is a critical ecosystem supporting PlayStation’s global business
• This is a senior individual contributor role, working closely with Directors, Engineering Managers, TPMs, and SRE/Operations teams to drive cloud platform initiatives, service reliability improvements, and developer experience enhancements
• This role will play a key part in sustaining and advancing the Partner Platform during a critical period of transformation
• You will operate at the intersection of engineering delivery, operational excellence, and developer enablement ensuring the platform remains resilient, scalable, and aligned with PlayStation’s global ambitions
• Stakeholder Management & Communication:
• Translate ambiguous business and technical requirements into structured, executable engineering plans
• Drive cross-functional alignment across Engineering, Operations, Product, Security, and external stakeholders
• Communicate program health, risks, milestones, and outcomes clearly to leadership
• Partner with service owners to balance reliability, feature delivery, and cost optimization
• Provide transparency through clear, metric-driven reporting
• Program & Delivery Management:
• Lead structured delivery of complex programs (roadmaps, dependencies, risk mitigation, sequencing)
• Coordinate work across a globally distributed operations team to ensure predictable and safe delivery
• Plan and execute cross-platform initiatives (e.g., major upgrades, reliability improvements, cost optimization, modernization efforts)
• Monitor program health and adjust plans based on shifting priorities
• Ensure objectives are measurable and aligned with business outcomes
• Facilitate delivery cadences (stand-ups, sprint planning, status reviews) and drive accountability
• Capture and socialize lessons learned to improve planning and operational rigor
• Technical Scope & Context:
• Strong understanding of SRE and platform operations practices:
• Infrastructure-as-Code (Terraform)
• CI/CD automation (Jenkins, GitHub Actions, ArgoCD)
• Compliance and lifecycle management (patching, upgrades)
• Cloud platforms (AWS preferred; GCP/Azure familiarity beneficial)
• Familiarity with enterprise-scale production systems and operational excellence frameworks
• Understanding of observability, reliability engineering principles (SLA/SLO/SLI), and cost optimization practices