Scala Backend Engineer, Kaizo
AI-powered quality assurance for customer support teams
Job no longer available
AI-powered quality assurance for customer support teams
21-100 employees
Job no longer available
21-100 employees
Company mission
To empower hybrid workforces to be more efficient, engaged and productive, so they can exceed their own performance expectations.
Role
Who you are
- Are you excited by the idea of working on all layers of a complex web application supported by microservices and data streaming pipelines?
- Can you architect and implement solutions that leverage state-of-the-art libraries? And can you do all of this without compromising on code quality?
- 3+ years of professional experience building backend services using Scala as the server side programming language
- Experience with streaming data processing (familiar with backpressure, message queues like Kafka, RabbitMQ, etc.)
- Experience writing microservices. Our services are RESTful and event-driven
- Experience working within cross-functional teams, collaborating with Product Managers, design and UX
- BS/Masters degree in Computer Science or equivalent experience
What the job involves
- Developing new features and enhancements in a fast-paced startup environment
- Designing and building RESTful APIs and streaming services to be consumed by UI and other backend services
- Writing highly reusable, maintainable, and thoroughly tested code following functional programming principles
- Implementing OWASP security best practices to ensure secure application development, including input validation, authentication, and protection against common vulnerabilities
- Working collaboratively with product managers and engineers to scope requirements and architect robust solutions
- Optimizing application performance and troubleshooting issues across our microservices architecture
- Participating in code reviews and mentoring team members to maintain high code quality standards
- Managing data processing pipelines and ensuring reliable event streaming with Kafka and Akka Streams
- Contributing to system architecture decisions and technical strategy discussions
- Monitoring application health, investigating incidents, and implementing reliability improvements
- Staying current with Scala ecosystem developments and evaluating new technologies for adoption
- Analyzing problems and proactively suggesting improvements to our products with freedom to build innovative solutions
Our take
Improving the performance of a customer support team is an essential value for a business, but doing so requires coaching based on actionable insights. Although software that measures performance analytics and produces such insights exists, this often requires staff to work in a particular manner, and without incentive, and so is often avoided.
Kaizo provides a Workforce Performance Management (WPM) platform specialising in improving customer support teams through gamification, encouraging staff to track their sales success through "missions". Through this self-tracking approach, businesses can capture coachable moments for staff, integrate QA into work processes, and save time on manual reporting.
WPM platforms are nothing new, but Kaizo has taken a unique approach by tapping into the fulfilling feeling that comes with gamification, using this to encourage self-reporting and workflow improvement, whilst providing the data for coachable performance analytics. The company claims that this method allows businesses to improve their customer satisfaction rates by 5%, reduce resolution time by 60%, and save 4-8 hours on reporting every week.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$6.8m
SERIES B
Jun 2021
$4m
SEED
Total funding: $14.3m
Company benefits
- Personal development program
- Mentorship program
- Visa sponsorship
- Stock options
- Team activities
- Referral bonus
- Workations
- Free lunch
- Remote work
- Home office setup
- Flexible hours
- Open holiday policy
Company HQ
Weesperbuurt en Plantage, Amsterdam, Netherlands
Leadership
Dominik Blattner
(Co-Founder & CEO)Dominik is an Ambassador for City AI. Previously, they founded Cupenya.
Salary benchmarks
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