Principal UX Designer Researcher, Henry Schein One
$109-191k
This position is eligible for a 12.5% bonus not reflected in the posted range
More information about location
Helping dentists deliver care to patients
Job no longer available
Helping dentists deliver care to patients
1001+ employees
Job no longer available
$109-191k
This position is eligible for a 12.5% bonus not reflected in the posted range
More information about location
1001+ employees
Company mission
To shape the future of how millions of patients interact with their dental practice and solve tough, real-world problems by continuously innovating in the product space.
Role
Who you are
- This role will only consider W2 candidates and not C2C candidates
- 9+ years experience as a product designer, with significant experience leading UX research and usability testing with meaningful business impact
- Proven experience creating, setting, and leading research strategy that aligns with business priorities and drives business outcomes
- Experience across the entire design process: problem discovery through data and research, solution generation, prototype creation, user testing, and more
- Customer obsessed mindset; you’re constantly thinking about how to solve customer pain points and enjoy engaging with users to validate we are building what they need.
- Ability to facilitate internal workshops and design thinking initiatives
- Self-aware with a strong desire to learn and continuously improve both themselves and others
- Experience mentoring, or even managing, other designers
- Proficiency with tools such as Figma, Sketch, Invision, and/or Adobe Creative Cloud
- Accessibility certification and experience preferred
- Bonus: You have prior experience in the medical or dental industry
What the job involves
- Craft a vision and strategy for implementing best-in-class research at HS1
- Guide and support the team in delivering research insights that are high quality and designed to influence decision making for design, product, and business strategy
- Develop internal guidelines and best practices to ensure effective research is conducted from idea generation to design validation
- Seek to deeply understand customer needs, pain points, and preferences to solve complex problems for our customers through comprehensive customer research and interviews
- Facilitate internal workshops and design thinking initiatives
- Mentor designers across the organization on research best practices
- Conduct usability testing to validate hypotheses of iterative design and identify design problems
- Collect and analyze KPIs to make informed data-driven recommendations for UX/UI improvements so these findings can be used for product design evolution
- Write detailed study plans including goals, hypothesis, metrics, and study approach.
- Apply UCD practices to define research criteria
- Be accountable for ensuring the quality of usability tests
- Consolidate test findings into a compelling story to share with stakeholders
- Have a passion for refining design solutions based on evidence, UX research methodology and accessibility principles
- Conduct usability and accessibility tests, share reviews with our Product and Development organizations, and define user research criteria as part of our handoff documentation
- Run moderated tests using research platforms such as Userzoom / Usertesting
- Define qualitative research and conduct usability studies, interviews and establish additional insights around accessibility
- Be a vocal champion and encourage team members to deliver innovative design solutions that improve engagement and conversion, and build loyalty, across our digital platforms
- Ensure consistent, cross-functional communication across Product, Development and Creative experience teams
- Coach team members in user research methodology and accessibility principles —particularly those less-experienced in research disciplines
- Support the HS One vision across the consumer journey with a focus on identifying customer challenges to help improve the user experience
- Partner with Development on end-to-end experiences across all customer touch points
- Conduct usability tests, heuristic reviews, and competitive research, to improve customer satisfaction and build trust with our customers
Application process
- All candidates must present a portfolio of work that includes usability research case studies and demonstrate experience delivering software solutions
Our take
Henry Schein One creates software to improve the lives of dentists and their patients. The company was formed in 2018 as a joint venture between Henry Schein and Internet Brands and offers a range of software solutions designed to improve the efficiency and productivity of dental practices.
A Fortune 500 company, Henry Schein has over 1 million customers globally with over 300 solutions that improve operational success and clinical outcomes. Their solutions include the UK’s market-leading cloud-enabled practice management software, Dentally.
Recently the company has partnered with VideaHealth to introduce AI-enabled dental X-ray tools. Due to the surging impact of AI in recent years, Henry Schein One is committed to investing in AI solutions in order to provide greater value for dental practices and their patients.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Paid Parental Leave
- Short Term Disability
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Company HQ
American Fork, UT
Leadership
Brian Weatherly
(CEO)Previously President of International Practice Solutions at Henry Schein Inc and was CEO at Software of Excellence Int. Ltd.
Michael Lugassy
(Vice President & CFO)Previously Vice Preident and Interim CEO at Henry Schein, was a Senior Director at Verint Systems and was the Director of Finance at Arrow Electronics.
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