Head of Partner Solutions, Gusto
Embedded
$243-275k
Salary listed is for San Francisco & New York. For Denver the salary is targeted at $207,000 -$235,000 /yr
2-3 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$243-275k
Salary listed is for San Francisco & New York. For Denver the salary is targeted at $207,000 -$235,000 /yr
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- Deep experience working with developer-facing API products and collaborating with engineering & product teams to drive systematic improvements
- Proven track record in managing long-cycle implementations (weeks to months) of technical, enterprise-grade products
- Expertise in managing demanding B2B enterprise SaaS clients, including C-level relationships, escalations, and strategic negotiations
- Experience in scaling support teams, introducing operational efficiencies, and driving structured processes at a rapidly growing organization
- Independent problem-solver with a knack for creating frameworks and scalable models, balancing strategic vision with tactical execution. You are excited by the combination of working deeply with individual partners and building for scale (have worked at both startups and larger companies)
- Invests in team growth at both individual and organizational levels
- Strong relationship-building skills with internal and external stakeholders
- Clear and effective verbal and written communication
- Bias toward action and a proven track record of execution
- 12-15+ years of experience, with at least 7+ years in senior leadership roles managing multiple teams
- Demonstrated success leading post-sales technical solutions, program management, and operations teams
- Background in enterprise B2B SaaS companies with complex technical products, ideally developer APIs or similar infrastructure and payments technologies
- Proven ability to improve launch timelines and operational processes for partners
- Payroll experience is a plus but not required
What the job involves
- Gusto Embedded Payroll is an API based product that enables software developers to embed and customize payroll directly into their software. And it works in any type of platform serving small and medium businesses: vertical SaaS, business operations, fintech, banks, accounting, and more
- We’ve taken the infrastructure we’ve built servicing tens of millions of paychecks and tens of thousands of tax codes on Gusto and made it available for external software developers. Our vision is to enable any third party developer to build the best payroll product for their end customers
- We are seeking a dynamic and experienced Head of Partner Solutions to lead and scale our post-sales partner-facing teams, including Technical Solutions, Program Management, and Customer Experience (CX)
- This is a senior leadership role responsible for helping GEP’s partners build, launch, and service the best payroll product possible for their end customers
- This role will be pivotal in improving time-to-launch, scaling operational efficiencies, and ensuring impeccable service delivery for our partners building embedded payroll solutions
- You will collaborate closely with internal teams—Engineering, Product, Growth, Risk, Legal & Compliance —to drive partner success throughout their lifecycle
- We operate like a startup—candidates who prefer a rapid pace of change and a nascent, fast moving market landscape will feel at home
- You’ll be directly empowered by our GM of Gusto Embedded Payroll
- Strategic Leadership: Drive the success of the Technical Solutions, Program Management, and CX teams by building operational frameworks and best-in-class processes
- Technical Empowerment: Work closely with the Technical Solutions team to ensure the end-to-end technical success of partners building on our embedded payroll platform
- Partner Program Management: Oversee the Program Management team to manage and streamline cross-functional initiatives and workstreams for large scale complex partner implementations
- Customer Support Excellence: Guide the CX team to train & enable partner CX teams, deliver Tier 2 support, and maintain high standards of payroll service for our partners’ end customers
- Cross-Functional Collaboration: Act as the primary liaison with internal teams (especially engineering, product, and design) to advocate for partner needs, resolve escalations, and ensure alignment across all stages of the partner lifecycle
- Operational Scaling: Develop and execute strategies to scale operations, implement tiered staffing models, and introduce efficiency measures to support rapid growth
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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