Marketplace Operations Coordinator, Sendoso
Integrated gifting platform for driving business revenue
Open for applications
Integrated gifting platform for driving business revenue
201-500 employees
Open for applications
201-500 employees
Company mission
To help businesses to build more meaningful relationships with their customers throughout the buyer journey.
Role
Who you are
- The ideal candidate has a background in customer service with a history of success and providing an exceptional customer experience
- A self motivated, driven individual with a serious eye for detail
- Ability to interact and collaborate with key stakeholders within customer organizations
- Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
- Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
- Technical acumen
- Ability to explain complex concepts simply
- Ability to interact and collaborate with key stakeholders within client organizations
- Proven track record of meeting or exceeding performance goals and project deadlines
- Proficient in Microsoft Office (Powerpoint, Excel) and/or Google Suite (Sheets, Slides)
- Ability to work independently and off own initiative
Desirable
- Customer and vendor management experience is a plus
- Experience in data analysis and spreadsheets
What the job involves
- Sendoso is seeking a seasonal highly motivated individual who is equal parts creative and digitally savvy to support the Marketplace Team to help orchestrate our global supply chain as part of the experience for Sendoso customers
- The Marketplace Ops Coordinator is a data and ops centric role that will engage with key stakeholders and vendor partners to ensure the expedient process, management and delivery of goods and services to our customers
- You will focus on providing key support to the Marketplace Team in all aspects of the Ops process including understanding product capabilities, troubleshooting any customer queries and delivering best practices
- Work closely with the Marketplace Team to provide key support in Marketplace Ops, vendor communication and management and platform support and maintenance
- Manage all Ops tasks to completion on time to the best of your ability
- Facilitate clear, concise communication with key stakeholders such as vendor partners, Customer Success teams and customers
- Update and maintain product and vendor information across multiple platforms
- Establish and maintain vendor relationships with current and new vendors across the EMEA and US regions in your Ops capacity
- Build trusted relationships with key stakeholders within customer organizations to drive successful outcomes
Our take
Sendoso’s self-coined “sending platform” allows companies to send direct mail, personalized gifts, handwritten notes and other physical products (including perishables) to potential and existing customers and partners. Essentially, the company offers an integration of digital and physical marketing, sales, and analytics services.
Serving big brands like Comcast and Lenovo, the company has made a splash with its innovative approach, and has been recognized as a leader in the field. Its challenge moving forward is to ensure that the service remains scalable, which it hopes to achieve with the roll-out of more and more integrations, with the likes of Marketo, Hubspot and Salesforce.
To capitalise on the momentum it has built so far, Sendoso has focussed on building out its go-to-market leadership team and introducing new features and tools to its offering. In 2023, the company also launched 'Event Fulfillment', which is designed for storing and shipping products to conferences and trade shows
Freddie
Company Specialist at Welcome to the Jungle
Insights
-32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2021
$100m
SERIES C
Feb 2020
$40m
SERIES B
Total funding: $153m
Company benefits
- We work sane, sustainable and flexible working hours
- We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries
- We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization
- Some of us work near or in corporate offices, but many of us work remotely full time
- You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals
Company HQ
Financial District, San Francisco, CA
Leadership
Kris Rudeegraap
(Co-CEO & Co-Founder)They started their career by founding Innovation Association in 2006, before starting AllStudentRentals and working at YapStone for 3 years. After a combined 4 years at Piqora and Talkdesk as an Account Executive, they co-founded Sendoso in September 2016.
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