Customer Success Manager, Coursera
Coursera for Government
$86-114k
Salary varies by location; Eligible for a bonus program and equity in the form of RSUs
More information about location
Online learning platform
Be an early applicant
Online learning platform
1001+ employees
Be an early applicant
$86-114k
Salary varies by location; Eligible for a bonus program and equity in the form of RSUs
More information about location
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- 5+ years of account management, sales, or customer success experience
- Experience in driving client retention results, customer health metrics, and delivering measurable value
- Experience increasing utilization metrics within assigned accounts
- Experience supporting or partnering with government agencies or customers
Desirable
- Experience with data-heavy applications, including Excel/Sheets and Looker
- Ability to articulate the power of education and learning to influence key business decision-makers
- Strong sense of customer empathy and customer-centrism; to convert relationships and value into advocacy
- Entrepreneurial drive and ability to work autonomously in fast-moving, quickly changing environments
- Excellent interpersonal, communication, and presentation skills with a strong ability for problem-solving and analytical thinking to translate data into action
- Experience working in Education Technology
What the job involves
- As a Customer Success Manager, your role is to ensure the success of our customers by serving as a trusted advisor and guiding them towards their desired outcomes
- Your effectiveness will be measured by your adept management of client relationships and your ability to enhance customer satisfaction
- Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content Strategy, Product, and Learner Operations, all working cohesively towards the shared goals of Coursera's growth and long-term success
- Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning
- Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements
- Responsible for client retention results, customer health metrics, and verified outcomes
- Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all in the service of customers seeing value and growing their investment in their Coursera partnership
- Serve as the primary point of escalation when customer issues arise, troubleshooting and ensuring quick resolution
- Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
- Travel is expected to be 15-25%
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company HQ
Mountain View, CA
Leadership
Andrew Ng
(Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
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