Client Operations Associate, River Financial
$70k
+Equity
Bitcoin financial services
Open for applications
Bitcoin financial services
21-100 employees
Open for applications
$70k
+Equity
21-100 employees
Company mission
To provide financial products and services that enable our clients to harness the transformative possibilities of Bitcoin.
Role
Who you are
- When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past
- Excitement to work in a fast-paced fintech startup environment
- Customer-facing experience preferred (i.e. food/hospitality/retail)
- Positive attitude and energy
- Strong critical thinker
- High confidence, low ego
- Great communicator, conversationalist
- Highly adaptable
- Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
What the job involves
- Case manage client questions and feedback regarding our products and services
- Support client base through the onboarding process
- Analyze and identify trends in client activity and inquiries
- Provide exceptional service to our clients and identify opportunities to go above and beyond
- Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
- Identify and develop operational efficiencies to scale the business and processes
- Be the voice of the client and provide input to product specifications based on client feedback
Application process
- Screening Video Call (30 minutes)
- Role specific interview block (1 hour with 2 River employees)
- Prompted Writing Sample
- Culture & Executive Interview (1 hour block with 2 River employees)
Our take
The decentralized nature of cryptocurrency holds many to believe that is it the future of finance, resulting in a huge increase in people interested in investing in Bitcoin. However, existing platforms for Bitcoin purchasing are limited in functionality, aimed towards casual investors, and often insecure.
River offers a high-security Bitcoin brokerage that is aimed towards sophisticated investment as opposed to short-term and beginner trades. The product provides long-term investment tools such as recurring orders, performance tracking, and interest-bearing accounts - services that are rarely provided by existing cryptocurrency brokerages.
Despite the mass of cryptocurrency platforms available to use for free, River has found a unique selling point by focusing on long-term, well-informed, and professional Bitcoin investment. The company has partnered with Bitcoin Magazine to help drive the further adoption of Bitcoin and continues to deliver new features such as zero-fee recurring purchases in order to remain at the forefront of the industry.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2023
$35m
SERIES B
Jan 2021
$12m
SERIES A
Total funding: $52.7m
Company benefits
- Unlimited PTO
- Medical, dental, and vision insurance
- 401k
- In-office lunch benefit
Company HQ
Downtown, Columbus, OH
Articles
Leadership
Alexander Leishman LinkedIn icon
(Co-Founder, CEO & CTO)Having studied Computer Science at Stanford, Alexander worked as a Security Software Engineer for Airbnb and an Engineer at Polychain Capital.
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