Account Manager, Adthena
+Stock options
More information about location
Competitive intelligence platform for paid search advertising
Be an early applicant
Competitive intelligence platform for paid search advertising
101-200 employees
Be an early applicant
+Stock options
More information about location
101-200 employees
Company mission
To revolutionise search marketing through “Unrivalled Competitive Clarity”.
Role
Who you are
- Previous experience as a practitioner in digital marketing, paid/organic search, multi-channel marketing agency or MarTech/AdTech SaaS
- Confident and articulate communicator with proficiency in all forms of client interactions including verbal, email, and face-to-face
- Ability to explain complex ideas in simple terms
- Proficiency in using CRM for day-to-day client management and internal communication, strong preference for Salesforce, Planhat or CSM-centric platform
- Proven ability to and preference for working collaboratively with tech product, marketing, and sales teams
- Strong discovery skills with the ability and interest to act as a liaison, advocating for the customer by leveraging any internal resources necessary to anticipate customer needs and solve customer issues
- Proven success in a consultative external client-facing role with the ability to influence C-Suite, utilizing industry best practices and creative thinking
- Ownership of and success in retention and renewals in a SaaS environment
- Thought leader who demonstrates the desire to be Smart & Always Improving
- Ability to embrace and influence change, and to thrive in dynamic situations
What the job involves
- Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. Our team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients
- We work closely together to leverage each other's skills and abilities, ensuring our clients successfully achieve their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment
- Reporting to: Director of Account Management, North America
- As an individual contributor focused on client retention and growth, you'll work within the customer team, reporting to the Director of Account Management, to ensure that our clients are achieving their goals, and ultimately continuing to renew with Adthena year on year
- You’ll not only ensure that our clients renew, but also uncover avenues for growth within those clients
- Understand the goals of the client and their decision-maker; where necessary, guide the client on achievable goals
- Proactively build and foster relationships with multiple parties at multiple levels within the client's organization
- Negotiate with clients during the renewal phase to ensure a win for both parties
- Identify signs that a client may be at risk of not renewing, and develop strategies to address any risk promptly before the situation becomes critical
- Project lead cross-functional teams to resolve client issues
- Help Customer Marketing in developing compelling customer references and case studies
- Deliver excellent customer satisfaction through impeccable service along with product and domain knowledge
- Achieve Retention and Upsell quotas
Our take
Adthena’s products help marketers target and reach consumers that matter the most to their business according to their business objectives.
Adthena works with more than 250 clients across 18 different business sectors, including finance, education, gaming, automotive and technology. Customers include household names like Autotrader, Air New Zealand, Atlassian, Citibank, Burberry, Toyota, and Volvo.
Its products are also used by marketing specialists like GroupM and channel-specific paid search experts like iProspect, which is a good sign that its product is high value add.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$5m
EARLY VC
Mar 2019
$14m
SERIES A
Total funding: $23.1m
Company benefits
- Remote-Friendly
- Untracked annual leave
- Flexible working environment
- Receive stock options. Our employees do incredible work, so as we grow everyone shares the rewards
- Family care package (6 months fully paid maternity & 2 months paternity cover)
- Home Office Stipend
- Training & career development pathway
- Great culture- helping all employees to learn, grow and develop their skillset
- Join a company with an extremely fast growth trajectory. (We’ve now got three offices globally and we don’t plan to stop there!)
- WeWork office- Shoreditch location
- Free pair of trainers when you join (you choose what ones you want)
- Lots of social activities to join in; Regular off-sites, bake-offs, office table tennis tournaments and much more!
Company values
- Deliver Remarkable Quality
- Smart and Always Improving
- Freedom with Responsibility
- Get Shit Done
Company HQ
City of London, London, UK
Articles
Leadership
Ian O’Rourke
(Board Member)Previously founded Treeview Estates, a 150 home retirement village outside of Sydney, and Oovie, a company that became Australia’s largest DVD kiosk operator before being acquired by Hoyts, the country’s top entertainment group.
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