Technical Customer Success Manager, Defense Unicorns
$123.3-166.8k
+ Company Stock Options
Software for national security systems
Job no longer available
Software for national security systems
101-200 employees
Job no longer available
$123.3-166.8k
+ Company Stock Options
101-200 employees
Company mission
To create software to solve the unique challenges experienced by the government.
Role
Who you are
- Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments
- Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize mission outcomes
- Exceptional problem-solving and decision-making abilities, with a strategic mindset
- Experience transitioning mission value delivery from services to productized approaches
- Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions
- Experience supporting business initiatives across functional areas to inform business strategy and evolution
- Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
- Experience operating in air-gapped or classified environments
- Experience working with platform engineering teams
- Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
- Familiarity with open-source ecosystems
- If you're enthusiastic about the role but don't match every criteria, we encourage you to apply
What the job involves
- We are seeking a mission-driven Technical Customer Success Manager to join our Team and work directly with our Commercial CS Leader
- This role blends strategic account management with deep technical advisory support to ensure customers achieve maximum value from our platform
- As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform
- You will act as a strategic advisor together with our engineers, helping customers navigate their platform and requirements while solving any roadblocks they encounter
- By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership
- Mission & Account Ownership:
- Serve as the primary post-sales success lead for assigned commercial accounts
- Build trusted relationships with program leadership, DevSecOps teams, and security stakeholders
- Develop and execute mission-aligned success plans for our customers
- Lead Quarterly/Executive Reviews focused on operational readiness and mission outcomes
- Proactively identify adoption gaps, compliance risks, and expansion opportunities
- Technical Advisory & Enablement:
- Assist customers on Kubernetes-based platform architecture questions
- Understand what secure implementations in IL2/IL4/IL5/IL6 and air-gapped environments
- Advise on DevSecOps pipelines, GitOps workflows, and secure software delivery
- Troubleshoot complex deployment challenges in partnership with Engineering
- Articulate customer requirements related to compliance (e.g., RMF, STIGs, cATO, Zero Trust)
- Growth & Expansion:
- Identify mission renewals & expansion opportunities across our customer base
- Drive deeper platform adoption across development teams
- Success Metrics:
- Platform adoption across mission programs
- Renewal and expansion within assigned accounts
- Time-to-operational capability
- Customer health and satisfaction
- Successful secure deployments in classified environments
- The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on the evolving needs of the organization. The successful candidate is a dynamic individual who is able to adapt and take on new responsibilities as they arise
- You will be expected not just to fill gaps as they arise, but proactively identify and take ownership of gaps to drive toward new processes and solutions
Our take
Military defence technology is having to adapt at a quickening pace. However, innovations in the tech sector, outdated technology, varied compute environments and complex security and compliance issues create lags in new defence technology. Defense Unicorns is an open-source tech developer aiming to minimise this lag.
Founded by former Department of Defense software engineers, Defense Unicorns uses AI and innovative software to create military technology for various uses and combat landscapes. The company is particularly focused on tech that can be used in “air-gapped” areas - those that are disconnected from the internet.
In terms of the company's future position in the market, it's notable that the US annual defence budget specifically for IT and cyber has increased to just under $59 billion in 2024. This funding growth exemplifies a rapidly changing combat landscape set against an unpredictable global backdrop, one in which Defense Unicorns has the chance to be an important player.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2026
$136m
SERIES B
Feb 2024
$35m
SERIES A
Total funding: $171.5m
Company benefits
- Medical/Dental/Vision (premiums are 100% company paid)
- Health reimbursement account
- Life insurance & disability insurance
- 401k with employer contribution (regardless of employee contribution)
- Company stock options
- Home office setup budget
- Unlimited paid time off, with a mandatory 10 days off on top of 11 federal government holidays
- Paid parental leave
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Company HQ
Southeast Colorado Springs, Colorado Springs, CO
Leadership
Robert Slaughter
(Co-Founder & CEO)Works as a Trainer at Project Blue. Previously the Director of DoD Platform One, a Counselor at SpaceCAMP, and worked in DevOps for the US Airforce.
Andrew Greene
(Co-Founder & Engineer)Previously worked for DoD Platform One. Was also a Software Engineer at Omitron and at SGT.
Jeff McCoy
(Co-Founder)Previously Co-Founder and CTO at Platform One, Was also CTO at SpaceCAMP, Senior Software Engineer at Defense Innovation Unit, and Co-Founder at DDS Rogue Squadron.
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