Head of Customer Success, StuRents
£65-80k
The UK's leading student accommodation search, property management and data insights platform.
Job no longer available
The UK's leading student accommodation search, property management and data insights platform.
21-100 employees
Job no longer available
£65-80k
21-100 employees
Company mission
To help students find accommodation quickly and easily.
Role
Who you are
- Strong communicator with leadership experience
- Positive, self-motivated and resourceful
- Experience in a high growth B2B SaaS business
- Interest in training and developing junior members of the Customer Success team
What the job involves
- Build upon, scale, and oversee StuRents' post-sales account engagement framework
- Expand and manage the Customer Success team
- Design and implement training plans for junior members of the Customer Success team to ensure each account manager can excel at delivering exceptional account management
- Review and enhance StuRents' client segmentation strategy to ensure all client relationships and opportunities are nurture appropriately
- Advocate on behalf of clients when liaising with Product Managers and Developers to identify key areas of product improvement
Application process
- Apply via Otta
- Video call with internal recruiter (~45minutes)
- Video call with Head of Business Development (~45minutes)
- Video call with Co-founder (~45minutes)
Salary benchmarks
Our take
StuRents enable students to find accommodation. Having been established in 2008, the company has grown organically since then and now lists over 700,000 rooms in over 100 towns and cities across the UK.
Unlike other rental platforms, like Rightmove and Zoopla, StuRents doesn't just allow agencies to use their platform. Instead, they also accept private landlords and purpose-built student accommodation operators, ensuring a broad range of options are made available to house-hunting students. Ultimately, this has levelled the playing field for these groups to compete for student tenants.
Moreover, StuRents distinguishes itself further by offering an end to end property management software (Concurrent.co.uk) to facilitate the full range of operational needs, such as contract signing, rent collection, referencing and deposit protection.
The data generated by the marketing and end-to-end services also allows StuRents to offer industry-leading research and data insights to institutional clients such as banks, developers and real-estate investors.
Overall, this approach has successfully enabled StuRents to stand out from both the bigger, more established competitors as well as the increasing number of specialist property platforms. Its success is supported by the fact it is now the leading rental platform in the student letting market.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Opportunities to learn
"If I could go back in time, I'd apply for StuRents again. Good team that make a good product, valued by the clients. Every day there's something new..."
Company benefits
- Company pension contributions (with access to increased company pension contribution after 3 years of employment).
- Work from home opportunities (maximum 3 days per week).
- 24 days holiday (excl. bank holidays). Increasing to 26 days after 3 years, an additional day each year thereafter up to 30 days per year.
- Work from abroad for up to 4 weeks a year after 1 year of employment.
- Access to a private practising UK GP plus contributions to annual eye tests & flu jabs.
- 24/7 counselling advice and information line + 6 private therapy sessions.
- Up to £650 per year to invest in your Individual learning after 1.5 years of employment.
- Access to our employee discounts with over 3,000 exclusive discounts and offers.
- Monthly team lunches and quarterly all-company socials.
- £360 allowance for home office desk and chair for remote working.
Company HQ
London, UK
Articles
Leadership
Micheal Rainsford
(Co-Founder)After graduating from Durham, they spent 5 years as a Commodities Trader at Morgan Stanley, leaving this role in 2014 to work on StuRents full time.
Tom Walker
(Co-Founder)Tom spent time at PwC and Merrill Lynch following graduation from Durham University and started working on StuRents in 2014.
Mike Lehan
(Co-Founder & CTO)Mike has been working in Web Application Development for 12+ years. They have a strong desire to train & mentor the next generation of web engineers, and is a regular speaker at meetups & conferences.
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