Renewals Manager, Fivetran

• 1–3 years of experience in SaaS renewals, sales operations, deal support, customer operations, or a related function
• Strong organizational and time-management skills with the ability to manage a high volume of concurrent renewals
• Process-oriented mindset with exceptional attention to detail and accuracy
• Strong written and verbal communication skills, with the ability to confidently support customers through renewal-related questions and timelines
• Comfort navigating complex internal approval workflows and collaborating cross-functionally
• Hands-on experience with Salesforce (SFDC)

Desirable

• The Renewals Manager is a process-driven, detail-oriented individual contributor responsible for executing renewal contracts across a broad segment of customers
• This role plays a critical part in ensuring customers experience uninterrupted service by driving accurate, timely, and compliant renewal execution
• The Renewals Manager serves as an internal subject matter expert on contracting workflows, approvals, and operational requirements, partnering closely with Sales, Legal, Finance, Security, and Deal Desk teams
• While the role is primarily focused on internal coordination and documentation, it also requires clear and professional communication with customers to confirm renewal details, timelines, and contracting requirements
• This is a high-volume, execution-focused role well suited for someone who thrives in structured environments, enjoys managing multiple transactions simultaneously, and takes pride in delivering a smooth and reliable renewal experience for customers
• Technologies You’ll Use:
• Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira
• You'll manage and coordinate end-to-end renewal workflows, ensuring all required documentation, approvals, and system updates are completed accurately and on time. Drive on-time renewal execution to prevent service disruption and support a positive customer experience
• Serve as a subject matter expert on internal contracting processes, tools, policies, and approval paths
• Partner with Sales, Legal, Finance, Security, and Deal Desk teams to resolve contracting blockers and maintain operational accuracy
• Prepare renewal documentation, process amendments, and maintain high-quality data hygiene across CRM and contract management systems
• Communicate directly with customers, as needed, to confirm renewal terms, timelines, or required contractual updates
• Monitor renewal queues and provide operational support during peak renewal periods (e.g., marketplace resubscriptions)
• Identify opportunities for process improvements that increase renewal efficiency, consistency, and scalability