Customer Service Representative, Pearl
$40-50k
For CA, CO, MA, MN, CT, and VT applicants, the base pay range is $45,000 - $50,000 USD DOE
AI-powered dentistry solutions
Job no longer available
AI-powered dentistry solutions
201-500 employees
Job no longer available
$40-50k
For CA, CO, MA, MN, CT, and VT applicants, the base pay range is $45,000 - $50,000 USD DOE
201-500 employees
Company mission
To deliver AI solutions that elevate the global standard of care in dentistry.
Role
Who you are
- Experience: 1-3 years of customer service experience, preferably in a software or SaaS company
- Communication: Excellent verbal and written communication skills, with the ability to clearly articulate solutions and ideas
- Problem-Solving: Strong attention to detail with the ability to think critically and solve problems quickly
- Technical Aptitude: Ability to quickly learn new software tools and effectively communicate technical concepts to non-technical users
- Customer-Centric: A passion for delivering top-notch customer experiences, with empathy and patience in all customer interactions
- Multitasking: Ability to handle multiple conversations and tasks simultaneously while maintaining a high level of accuracy and efficiency
- Team Player: Strong collaboration skills and a willingness to work closely with other teams to resolve issues
Desirable
- Experience with customer service platforms (e.g., Zendesk, HubSpot, or similar CRM systems)
- Basic understanding of dental technology or healthcare SaaS products is a plus
What the job involves
- We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team. As the first point of contact for our customers, you will play a critical role in ensuring they receive timely and accurate support
- You will respond to customer inquiries via chat, email, and phone, troubleshooting basic issues or escalating them to the appropriate department as needed
- Customer Support: Respond to customer inquiries via chat, email, and phone, delivering fast, friendly, and accurate assistance
- Issue Triage: Assess customer issues, providing quick solutions where possible, or escalating more complex inquiries to the appropriate teams (technical support, customer success, implementation, sales or product, etc.)
- Documentation: Log customer interactions and issues in our CRM system (e.g., HubSpot) to ensure all cases are tracked and followed up appropriately
- Collaboration: Work closely with technical support and other teams to ensure customer issues are resolved efficiently
- Knowledge Sharing: Maintain and update internal knowledge bases and FAQs to help customers find answers to their common questions quickly
- Customer Experience: Strive to provide a positive, seamless experience for every customer interaction, ensuring all customers feel valued and supported
- Follow-Up: Proactively follow up with customers to ensure their issues have been resolved to their satisfaction
Our take
There is an inconsistency in dentistry on how dental issues are diagnosed. Traditional methods rely heavily on a dentist's judgement, making it hard to ensure truly accurate results. This can lead to incorrect or missed diagnoses, affecting patients' care and trust in dental professionals.
To tackle this, Pearl uses advanced AI technology that helps dentists read X-rays more accurately and consistently. Its AI tools provide real-time assistance by offering clear, data-driven insights for better diagnoses that can be communicated more effectively to patients.
Its technology is approved for use in over 120 countries and is recognized as one of TIME's best Inventions. Strong backing fuels Pearl's plans to further develop its AI tools and expand its impact worldwide, with features like 3D disease detection.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2024
$58m
SERIES B
May 2019
$11m
SERIES A
Total funding: $69m
Company benefits
- Healthcare: Our robust range of PPO and HMO offerings have your dental, vision, and general health covered from day-one
- Ongoing learning: We want our team members to grow with us, so we invest whenever there's a chance to expand an employee's skill
- Unlimited vacation: Maintain a healthy work and life balance with unlimited paid time off anytime you need to recharge
- Home office: Wherever you call office, we make sure that you have all the technologies and supplies you need to succeed
- Company gatherings: We work remotely but we play together at annual off-sites, regional team dinners, and virtual happy hours
Company HQ
Norma Triangle, West Hollywood, CA
Leadership
Ophir Tanz
(Co-Founder & CEO)Previously the founder and CEO of GumGum, an applied computer vision company focused on the media sector. They also co-founded Mojungle and Fluidesign.
Cambron Carter
(Co-Founder)Former CTO of the company. Previously the Director of Engineering and Computer Vision at GumGum. Prior to that, they were a self-employed Computer Vision Engineer, developing algorithms for firms.
Kyle Stanley
(Co-Founder)Founder of Light Side Dentistry and Speaker at the Digital Dentistry Institute. Previously worked in the Adjunct Faculty in Dental Morphology Function and Esthetics at Herman Ostrow School of Dentistry. They were also the VP of Clinical Affairs at GumGum.
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