Senior HR Business Systems Analyst, Snowflake

• 5+ years of direct administration experience on the ServiceNow platform, preferably as an HR Admin of the HR application
• Strong, demonstrable background as a systems analyst - ability to understand & define ambiguous business requirements; propose and translate scalable, technical solutions; and consider both the big picture and minute details to ensure project and organizational success
• Proven ability to manage multiple, competing priorities in a fast-paced, performance-driven environment with minimal direction
• Experience managing complex, cross-functional projects
• Ability to interact and influence leadership and partners
• Excellent communication skills with both technical and non-technical audiences
• Desire to build consumer-like digital experiences for our employees
• A commitment to embracing our Snowflake values

Desirable

• As a Senior HR Business Systems Analyst at Snowflake, you will use your technical skills and functional knowledge of the ServiceNow HR application to support the HR Business Application team’s roadmap
• You will be instrumental in managing medium to large-scale projects, conducting thorough analysis to ensure feasibility, scalability, and alignment with business requirements and organizational priorities, and recommending and building solutions that eliminate manual processes and support strategic, operational needs
• Conduct all standard duties of a business systems analyst including, but not limited to: gather requirements and define as-is vs to-be processes; develop scope in line with system capabilities; write test scripts and coordinate all UAT efforts; create documentation, training, and change management resources; support deployment and cutover activities
• Support business requirements by administering and configuring the ServiceNow HR application through a defined story development process and participate in shared testing efforts
• Manage projects, or collaborate with our HR PMO as needed, from start to finish that have been committed to on our roadmap
• Provide primary production support for the ServiceNow HR application and serve as backup support for other applications managed by the team
• Partner closely with IT for alignment and technical expertise on the ServiceNow platform, as well as periodic system upgrades
• Use your expertise and understanding of the business to influence the HR Business Applications roadmap, including evaluating newly released HR features and proposing plans for adoption if aligned with operational needs