Director of Engineering, Narvar
Shopify
CA$230-300k
Customer experience platform that helps retailers inspire long-term customer loyalty
Open for applications
Customer experience platform that helps retailers inspire long-term customer loyalty
201-500 employees
Open for applications
CA$230-300k
201-500 employees
Company mission
To empower retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Role
Who you are
- BS/MS in Computer Science, Information Systems, or equivalent experience
- 15+ years of software engineering experience, including at least 5+ years managing managers and senior engineers
- Proven experience building and scaling high-performance SaaS products in an agile, cloud-native environment
- Hands-on technical expertise in at least one of: Ruby, Java, Python, Go, or Node.js, with a deep understanding of API-driven architectures
- Experience with the Shopify ecosystem—including APIs, Flows, webhooks, OMS, POS, and payment systems—is highly preferred
- Demonstrated ability to build scalable, reliable, and high-availability systems using modern frameworks and cloud technologies (AWS, GCP)
- Track record of partnering closely with Product and Design to deliver high-quality features at speed
- Excellent organizational and communication skills with the ability to translate technical concepts for non-technical stakeholders
- A leadership style that values empowerment, inclusion, and technical excellence
Desirable
- Prior experience developing or scaling Shopify apps or e-commerce integrations
- Knowledge of rules engines, workflow orchestration, or event-driven architecture
- Experience building AI-augmented or data-driven product features
- Ability to think strategically like a Product Manager while operating tactically as an Engineering leader
What the job involves
- We are seeking an entrepreneurial and hands-on Director of Engineering to lead our engineering efforts within the Shopify ecosystem
- This is a critical leadership role where you will drive the technical direction and execution of our Shopify-native experiences—building best-in-class solutions for some of the largest and most innovative merchants on the platform
- You will partner closely with Product, Design, and GTM teams to scale our established Shopify applications to the next level, cementing Narvar’s position as the market leader in post-purchase experiences
- This is a high-impact, player-coach role for an engineering leader who thrives on building teams, shipping high-quality software, and mentoring engineers in a fast-paced, high-growth SaaS environment
- This role reports to the CTO
- Lead and grow a high-performing engineering team focused on delivering world-class Shopify-native solutions that delight both merchants and end consumers
- Translate business and product requirements into clear technical roadmaps and engineering execution plans
- Partner closely with Product Management to define the technical strategy—building scalable, intelligent, and secure integrations leveraging platform APIs, webhooks, and workflows
- Inspire, mentor, and develop your team, fostering a culture of innovation, ownership, and continuous improvement
- Drive modern engineering practices including CI/CD, automated testing, and observability, ensuring frequent, high-quality releases
- Collaborate cross-functionally with Product, UX, Sales, and Customer Success to ensure a seamless experience across the Shopify merchant lifecycle
- Partner with Recruiting to attract, hire, and retain exceptional, diverse engineering talent
- Provide production support for key merchant experiences, proactively improving reliability, scalability, and performance
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimizes shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2B shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1,500 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Grow and thrive: Feel empowered to take responsibility and ownership. Gain valuable mentorship, grow professional, and expand your skill set.
- Recharge and be well: Our benefits are designed with you in mind, offering comprehensive health, vision, and dental plans, generous parental leave, and flexible time off to support your well-being.
- Hybrid work: We consider the San Francisco Bay Area home, but the Narvar family extends across the globe to cities like Atlanta, New York, Bangalore, and London.
- Stay connected: Connect with fellow Narvarians who share your passions -from fitness tips to whisky club and everything in between. Celebrate big wins and everyday moments through regional and global company gatherings.
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(Founder)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmart.
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