Director of Engineering, Narvar

• BS/MS in Computer Science, Information Systems, or equivalent experience
• 15+ years of software engineering experience, including at least 5+ years managing managers and senior engineers
• Proven experience building and scaling high-performance SaaS products in an agile, cloud-native environment
• Hands-on technical expertise in at least one of: Ruby, Java, Python, Go, or Node.js, with a deep understanding of API-driven architectures
• Experience with the Shopify ecosystem—including APIs, Flows, webhooks, OMS, POS, and payment systems—is highly preferred
• Demonstrated ability to build scalable, reliable, and high-availability systems using modern frameworks and cloud technologies (AWS, GCP)
• Track record of partnering closely with Product and Design to deliver high-quality features at speed
• Excellent organizational and communication skills with the ability to translate technical concepts for non-technical stakeholders
• A leadership style that values empowerment, inclusion, and technical excellence

Desirable

• We are seeking an entrepreneurial and hands-on Director of Engineering to lead our engineering efforts within the Shopify ecosystem
• This is a critical leadership role where you will drive the technical direction and execution of our Shopify-native experiences—building best-in-class solutions for some of the largest and most innovative merchants on the platform
• You will partner closely with Product, Design, and GTM teams to scale our established Shopify applications to the next level, cementing Narvar’s position as the market leader in post-purchase experiences
• This is a high-impact, player-coach role for an engineering leader who thrives on building teams, shipping high-quality software, and mentoring engineers in a fast-paced, high-growth SaaS environment
• This role reports to the CTO
• Lead and grow a high-performing engineering team focused on delivering world-class Shopify-native solutions that delight both merchants and end consumers
• Translate business and product requirements into clear technical roadmaps and engineering execution plans
• Partner closely with Product Management to define the technical strategy—building scalable, intelligent, and secure integrations leveraging platform APIs, webhooks, and workflows
• Inspire, mentor, and develop your team, fostering a culture of innovation, ownership, and continuous improvement
• Drive modern engineering practices including CI/CD, automated testing, and observability, ensuring frequent, high-quality releases
• Collaborate cross-functionally with Product, UX, Sales, and Customer Success to ensure a seamless experience across the Shopify merchant lifecycle
• Partner with Recruiting to attract, hire, and retain exceptional, diverse engineering talent
• Provide production support for key merchant experiences, proactively improving reliability, scalability, and performance